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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a dynamic institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact on education while developing your IT skills.
- Qualifications: Knowledge of IT systems, security principles, and hands-on tech support experience.
The predicted salary is between 27500 - 29500 £ per year.
Department: IT
Location: Manchester
Type of Contract: Permanent / Full-Time
Salary: £27,500-£29,500
What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician - Manchester (Cheetham Hill) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester (Cheetham Hill)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you would handle specific technical issues or customer service situations. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Technician - Manchester (Cheetham Hill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in troubleshooting and technical support, as this is what we’re looking for. Use keywords from the job description to show you understand what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about IT and how you can contribute to our mission of changing lives through education. Keep it concise but engaging – we want to see your personality!
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you have hands-on experience with specific technologies or software mentioned in the job description, make sure to include examples of how you’ve used them effectively in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific experiences where you've solved IT issues or set up equipment, as this will show your hands-on expertise.
✨Showcase Your People Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms and think of examples where you've provided excellent customer service. This will highlight your ability to communicate effectively and support users.
✨Understand Security and Privacy Principles
Familiarise yourself with internet security and data privacy principles, such as those covered in CompTIA Network+ and Security+. Be prepared to discuss how you would ensure the security of networks and systems, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the IT team's challenges, tools they use, or their approach to professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.