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- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic educational institution committed to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and support.
- Why this job: Make a real impact on education while developing your IT skills in a collaborative setting.
- Qualifications: Knowledge of IT systems, security principles, and hands-on tech support experience required.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Part-Time (20 hours)
Salary: £13,200 to £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hours) - Birmingham (Birmingham) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (20 Hours) - Birmingham (Birmingham)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support education. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the go-to person for tech issues, brush up on common problems and solutions. Being able to demonstrate your hands-on experience during interviews can really set you apart.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend any events they might have. Getting insider info can give you an edge and help you understand what they're really looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace IT Technician (20 Hours) - Birmingham (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant skills and experiences, especially those that align with the job description. We want to see how you can contribute to our mission of empowering education!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your hands-on experience with IT support and troubleshooting.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention any relevant certifications like CompTIA Network+ or Security+, and detail your experience with operating systems and software installations. We love seeing candidates who are proactive and knowledgeable!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific examples of how you've solved IT issues in the past, as this will show your hands-on experience.
✨Showcase Your Communication Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both in person and over the phone.
✨Understand Their Vision
Familiarise yourself with the company's vision of 'Changing Lives through Education'. Think about how your role as an IT Technician contributes to this mission. Be prepared to share your thoughts on how technology can enhance the learning experience.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a problem on the spot. Practice common IT issues and how you would resolve them. This will help you think on your feet and showcase your problem-solving skills during the interview.