Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help students with their queries and ensure a smooth experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 £ per year.
Department: Customer Services
Location: Birmingham
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm - 8pm
- Thursday: 3pm – 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
- Sunday: OFF
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Birmingham (Birmingham) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Birmingham (Birmingham)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! Whether it's in person or over the phone, make sure you demonstrate your ability to engage effectively with diverse individuals. Remember, it's all about making connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the GBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer - Birmingham (Birmingham)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Communication Skills: Since this role requires exceptional written communication, be sure to showcase your ability to engage effectively. Use clear and concise language in your application to demonstrate your professionalism and attention to detail.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that illustrate your problem-solving skills and how you've successfully resolved issues in the past.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at GBS UK
✨Know the Company Inside Out
Before your interview, take some time to research GBS and its mission of 'Changing Lives through Education'. Familiarise yourself with their courses and values. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples that demonstrate your exceptional interpersonal skills. Think about times when you effectively resolved issues or communicated complex information clearly, especially in diverse settings.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Highlight how you analyse issues and implement effective resolutions, as this is crucial for the role.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to the responsibilities of the Customer Service Officer. Practice responding to potential scenarios, such as handling a difficult student enquiry or managing multiple tasks under pressure. This will help you feel more confident during the interview.