At a Glance
- Tasks: Support aspiring students and manage the admissions process to ensure a seamless experience.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: Competitive salary, 25 days leave, flexible benefits, and career development opportunities.
- Other info: Join a growing team in a dynamic environment with great career growth potential.
- Why this job: Make a real impact on students' lives and help them achieve their academic dreams.
- Qualifications: Degree or relevant experience, strong organisational skills, and excellent customer service ethos.
The predicted salary is between 28000 - 30000 £ per year.
Department: Admissions
Location: Stratford, East London (On-site)
Type of Contract: Permanent
Working Pattern: Full-Time, 40hrs per week
Salary Range: £28,000-£30,000pa
Our Vision: Changing lives through education. GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
What We Do: The Admissions Department supports the business by evaluating and enrolling qualified students. It manages applications, advising prospective students, and ensures that enrolment targets are met in line with the company's strategy.
The role: Join our admissions team and play a key role in shaping the student experience from the very first interaction. This is your opportunity to support aspiring students, uphold academic standards, and help turn ambition into achievement. Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service.
The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. Please note that we are unable to offer sponsorship for this position.
What The Role Involves:
- Support and cooperate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- Support GBS in meeting its targets for recruitment across all programmes.
- Manage time effectively, prioritising work to meet demands and recruitment deadlines.
- Maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant-related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing.
- Deal with internal and external queries concerning the progress and status of an application.
- Provide a quality, customer-focused first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
- Carry out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, multiple application identification and immigration checks.
- Monitor the responses of applicants to decisions and update the information on the institution's student record system.
- Invigilate all assessments taking place in the assessment centre and offer support to applicants if required, and support the staff member conducting interviews.
- Booking interviews with prospective applicants via phone, e-mail and SMS.
- Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Essential Skills and Experience:
- Degree, or relevant professional qualification, or equivalent similar experience.
- Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Confident user of the Microsoft Office package.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Ability to manage change and respond positively to new challenges.
- Pro-active, responsive, motivated, and approachable.
- Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Committed to working as part of a team.
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
Desirable Skills and Experience:
- Degree, relevant professional qualification, or equivalent experience in relevant roles.
- Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
- Demonstrable experience of the workings of an Admissions or related team.
- Experience in a course advisory role.
- Experience with Zoho CRM system.
- Knowledge of two or more languages.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.— Barbara Vargas (Professional Services Employee)
Admission Officer (Holborn) employer: GBS UK
At GBS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of East London. As an Admissions Officer, you will not only play a pivotal role in shaping the student experience but also benefit from generous annual leave, a supportive workplace pension scheme, and numerous professional development opportunities. Join us to be part of a rapidly growing team where your contributions are valued and rewarded, making a real difference in the lives of aspiring students.
StudySmarter Expert Advice🤫
We think this is how you could land Admission Officer (Holborn)
✨Tip Number 1
Network like a pro! Reach out to current or former Admissions Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might have an inside scoop!
✨Tip Number 2
Prepare for the interview by practising common questions related to admissions processes. Think about how you would handle specific scenarios, like dealing with a difficult applicant. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This role is all about juggling priorities, so let us see how you can keep everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at GBS. Let’s make this happen!
We think you need these skills to ace Admission Officer (Holborn)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admissions Officer role. Highlight your relevant experience and skills that align with what we’re looking for, like customer service and organisational abilities.
Show Your Passion for Education:We want to see your enthusiasm for helping students achieve their goals. Share any experiences or stories that demonstrate your commitment to education and how you can contribute to our mission at GBS.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you understand the role of an Admissions Officer and the specific responsibilities it entails. Familiarise yourself with GBS's mission and values, as well as the courses they offer. This will help you demonstrate your genuine interest in the position and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As an Admissions Officer, you'll be dealing with a variety of applicants. Prepare examples from your past experiences where you've successfully handled queries or resolved issues. Highlight your ability to remain calm under pressure and provide excellent customer service, as this is crucial for the role.
✨Be Organised and Methodical
The job requires strong organisational skills and attention to detail. During the interview, discuss how you manage your time and prioritise tasks effectively. You might even want to share a specific instance where your organisational skills made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the admissions process or the team dynamics. This shows that you're not only interested in the role but also keen on understanding how you can fit into the team and contribute to its success.
