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- Tasks: Engage and guide prospective students through the enrolment process with exceptional customer service.
- Company: GBS, a leading higher education provider with multiple campuses across the UK.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Why this job: Make a real difference in students' lives by helping them achieve their educational goals.
- Qualifications: Strong sales and communication skills, with a passion for helping others succeed.
- Other info: Join a diverse team committed to equality and inclusion in a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
About the Role We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship!
Responsibilities:
- Track enquiries, applications, admissions data, and manage student recruitment pipelines.
- Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
- Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
- Offer information, advice and guidance on Student Finance and available financial support to address learning barriers.
- Assist with special projects and initiatives related to student recruitment and enrolment management as needed.
Qualifications & Skills:
- Sales acumen: identify the needs and goals of prospective students and recommend suitable programs; utilize effective selling techniques to achieve enrolment targets.
- Communication skills: effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails and other platforms.
- Customer service skills: provide exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
- Active listening: listen attentively to the needs and concerns of prospective students and respond with tailored solutions and support.
- Closing skills: effectively guide prospective students through the enrolment process and overcome objections to secure commitments and enrolments.
- Time management: efficiently manage time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
- Goal orientation: set ambitious recruitment targets and work diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
- Resilience and persistence: demonstrate resilience and persistence in the face of rejection or challenges and maintain motivation to meet recruitment targets.
- Program knowledge: maintain in‑depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.
Benefits:
- 25 days annual leave, plus 8 public holidays
- 1‑day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Equal Opportunities GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Enrolment Consultant employer: GBS Group (UK)
Contact Detail:
GBS Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Enrolment Consultant
✨Tip Number 1
Get to know the company inside out! Research GBS and its programmes so you can speak confidently about how your skills align with their mission. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being able to engage effectively with prospective students is key. Role-play with a friend or use our resources to sharpen those selling techniques.
✨Tip Number 3
Follow up like a pro! After any interaction, send a quick thank-you email or message. It keeps you on their radar and shows your commitment to providing exceptional customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Student Enrolment Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Enrolment Consultant role. Highlight your sales and communication skills, and show how your experience aligns with what we’re looking for at GBS.
Showcase Your Customer Service Skills: We love candidates who can provide exceptional customer service! Share examples of how you've helped others in previous roles, especially in guiding them through processes or addressing their concerns.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at GBS Group (UK)
✨Know Your Stuff
Make sure you have a solid understanding of GBS's programmes and the specific role of a Student Recruitment Advisor. Familiarise yourself with the courses offered, admissions processes, and any financial support available. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Sales Skills
Since this role requires strong sales acumen, prepare examples of how you've successfully engaged with customers or clients in the past. Think about times when you identified needs, recommended solutions, and closed deals. Be ready to discuss your approach to overcoming objections and securing commitments.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions and comments. Reflect back what they say and ask clarifying questions if needed. This shows that you value their input and are genuinely interested in understanding the role and its challenges.
✨Be Ready for Role-Play
You might be asked to participate in a role-play scenario where you engage with a prospective student. Prepare for this by practising how you would handle common enquiries and objections. Focus on showcasing your communication skills and customer service approach, as these are key to succeeding in this role.