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- Tasks: Engage with prospective students and guide them through the enrolment process.
- Company: GBS, a leading higher education provider with multiple campuses across the UK.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Dynamic work environment with opportunities for professional growth and mentorship.
- Why this job: Make a real impact by helping students achieve their educational goals.
- Qualifications: Sales acumen, strong communication skills, and a passion for student success.
The predicted salary is between 30000 - 40000 £ per year.
Department: Student Recruitment
Location: Greenford
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship!
What The Role Involves:
- Track enquiries, applications, admissions data, and manage student recruitment pipelines.
- Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
- Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
- Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
- Assist with special projects and initiatives related to student recruitment and enrolment management as needed.
About You:
- Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets.
- Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms.
- Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
- Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support.
- Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
- Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
- Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
- Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets.
- Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Enrollment Outreach Officer employer: GBS Group (UK)
Contact Detail:
GBS Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrollment Outreach Officer
✨Tip Number 1
Get to know the company inside out! Research GBS and its programmes so you can speak confidently about how you can contribute to their mission of changing lives through education. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being able to engage effectively with prospective students is key. Try role-playing scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your sales acumen! Think of examples from your past experiences where you successfully guided someone through a process or overcame objections. This will demonstrate your ability to meet enrolment targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the GBS team.
We think you need these skills to ace Enrollment Outreach Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enrollment Outreach Officer role. Highlight your sales acumen and communication skills, as these are key to attracting prospective students. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: In your application, don’t forget to mention your experience in providing exceptional customer service. We love candidates who can address enquiries and concerns professionally, so share examples of how you've gone above and beyond for customers in the past.
Demonstrate Your Goal Orientation: We’re looking for someone who sets ambitious targets and works hard to achieve them. In your application, include specific examples of how you've met or exceeded goals in previous roles. This will show us that you're driven and ready to make an impact!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at GBS Group (UK)
✨Know Your Stuff
Make sure you have a solid understanding of GBS's programmes and the admissions process. Familiarise yourself with the courses offered, their requirements, and how they can benefit prospective students. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to demonstrate your sales acumen during the interview. Think of examples where you've successfully engaged with clients or customers, identified their needs, and closed deals. Be ready to discuss how you would apply these skills to attract and enrol students at GBS.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked and responding thoughtfully. This will not only show your communication skills but also your ability to understand and address the needs of prospective students, which is crucial for the role.
✨Be Resilient and Positive
Expect questions about how you handle rejection or challenges in a sales environment. Share your experiences of resilience and persistence, and highlight how you maintain motivation to meet targets. A positive attitude can make a big difference in how you come across to the interviewers.