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- Tasks: Support students with their academic journey and provide coaching for success.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in academic coaching or teaching assistance is essential.
- Other info: This role is on-site in Stratford and not eligible for visa sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
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Student Success Tutor (BSU) – Stratford, Stratford-upon-Avon
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Client:
GBS Global Applied Knowledge
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8a00e42b1c12
Job Views:
5
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Student Success Tutor (BSU) – Stratford
Department: Student Support
Location: London—Stratford (On-Site)
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role:
Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required
To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey
You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
This role is not eligible for visa sponsorship!
Location
Stratford
Appointment Type
Permanent
Department
Student Support
Full-Time/Part-Time
Full-time
Hours
40 hrs
Competitive
Entity
GBS UK
Ref No
5036
Main Responsibilities
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities Student organisational and learning support:
- Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support/initiatives are put in place
- Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
- Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
Requirements
About you:
- Experience of working in FE/HE and in academic coaching
- Experience of working in a widening participation environment or experience as a teaching assistant
- Effective people, organisational and conflict management skills
- Ability to be flexible to work days, evenings and weekends as required.
- Evidence of performance to the highest standards of professionalism within a student focused service approach
- Excellent communication skills (verbal and written)
- Committed team player and able to work under pressure to tight timelines
- Demonstrate a proactive outlook to work
Other Information
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Student Success Tutor (BSU) - Stratford employer: GBS Global Applied Knowledge
Contact Detail:
GBS Global Applied Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Tutor (BSU) - Stratford
✨Tip Number 1
Familiarise yourself with GBS's policies and procedures. Understanding the academic regulations and support systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Student Success Tutors if possible. They can provide insights into the role and share their experiences, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've supported students in the past. Highlighting your experience in academic coaching or working in a widening participation environment will set you apart.
✨Tip Number 4
Showcase your communication skills during any interactions with us. Whether it's through emails or phone calls, clear and effective communication is key in this role, so make sure to practice articulating your thoughts.
We think you need these skills to ace Student Success Tutor (BSU) - Stratford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Success Tutor position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in further or higher education, academic coaching, or student support roles. Use specific examples to demonstrate your skills in supporting students and managing workloads.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Consider including examples of how you've effectively communicated with students or colleagues in past roles.
Personalise Your Application: Make your application stand out by personalising it. Address why you want to work at GBS and how your values align with their vision of changing lives through education. This shows genuine interest in the role and the organisation.
How to prepare for a job interview at GBS Global Applied Knowledge
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Success Tutor. Familiarise yourself with GBS policies, procedures, and the specific support mechanisms in place for students. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coaching Experience
Prepare to discuss your previous experience in academic coaching or working in a further education environment. Be ready to share specific examples of how you've supported students in overcoming challenges and improving their outcomes.
✨Demonstrate Strong Communication Skills
As a Student Success Tutor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts or provide feedback, so showcasing your verbal and written communication skills during the interview is crucial.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to identifying and addressing student needs. Share examples of how you've successfully triaged problems and directed students to appropriate resources. This will illustrate your ability to think on your feet and provide effective support.
