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- Tasks: Support students with their funding applications and respond to enquiries.
- Company: GBS Global Applied Knowledge is dedicated to student success and support.
- Benefits: Flexible hours, a supportive environment, and opportunities for personal growth.
- Why this job: Join a dynamic team making a real impact on students' lives.
- Qualifications: Strong computer skills and good communication; finance background is a plus.
- Other info: Commitment to GBS values and environmental responsibilities is essential.
To support students and applicants with their Student Funding applications, contacting students, scheduling online meetings, updating records and responding to enquiries relating to student funding and eligibility criteria.
To provide a high level of customer care throughout the academic year.
WORKING PATTERN:
Monday - Friday 3pm to 8pm
Saturday 10am to 3pm
Sunday (Only During enrolment periods)
Please note, working pattern is subject to change during the busy periods.
Main Responsibilities
- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
- Coordinate with relevant departments to resolve student’s queries.
- Respond to student’s queries via email and SysAid ticketing system.
The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of GBS. The post holder will be expected to undertake other duties as appropriate and as requested by their Line manager.
Requirements
- A high degree of computer literacy (particularly Microsoft Office Excel).
- Background in Student Finance is desirable but not essential.
- Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills.
- Effective time management and planning.
- Strong communication skills both verbal and written.
- Ability to think outside the box.
Other Information
The Finance Support Officer will also be expected to demonstrate their commitment:
- to GBS values and regulations, including equal opportunities policy.
- the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
Finance Support Officer (30 Hours) - East London employer: GBS Global Applied Knowledge
Contact Detail:
GBS Global Applied Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Support Officer (30 Hours) - East London
✨Tip Number 1
Familiarise yourself with the Student Finance system and its processes. Understanding how applications are made and what common queries arise will help you stand out during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as a high degree of computer literacy is required. Consider taking an online course or using tutorials to enhance your proficiency.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've effectively handled inquiries or resolved issues in previous roles. This will show your ability to provide high-level support.
✨Tip Number 4
Research GBS’s values and environmental policies. Being able to discuss how you align with their mission and contribute to their goals can make a positive impression during your interview.
We think you need these skills to ace Finance Support Officer (30 Hours) - East London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Finance Support Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your computer literacy, particularly in Microsoft Office Excel, and any experience you have with student finance. Use specific examples to demonstrate your communication and organisational skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and your commitment to GBS's values. Mention how your background and skills make you a suitable candidate for supporting students with their funding applications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GBS Global Applied Knowledge
✨Know Your Student Finance Basics
Familiarise yourself with the student finance process, including application types and eligibility criteria. This knowledge will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Communication Skills
Since the role requires strong communication abilities, prepare examples of how you've effectively communicated with students or clients in the past. Highlight your listening skills and ability to provide clear, concise information.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially during busy periods. Share specific strategies or tools you use to stay organised and ensure that all student queries are addressed promptly.
✨Align with GBS Values
Research GBS's values and environmental policies. Be prepared to discuss how you can contribute to these values in your role, showing that you're not just a fit for the job but also for the company culture.
