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- Tasks: Support the admissions team by managing applications and providing guidance to prospective students.
- Company: GBS is a leading higher education provider with campuses across the UK, dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Why this job: Join a growing team that values diversity and offers a rewarding experience in shaping student futures.
- Qualifications: Experience in customer service, strong organisational skills, and a proactive attitude are essential.
- Other info: This role is full-time and based in Birmingham, with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
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GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Admissions Department supports the business by evaluating, and enrolling qualified students. It manages processes applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.
The role: Reporting to Admissions Manager the Admissions Assistant will Facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Assistant will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academic.
Please note, we are unable to offer sponsorship for this position.
Location
Birmingham
Appointment Type
Permanent
Department
Registry Services
Full-Time/Part-Time
Full-time
Hours
40 Hrs (Onsite)
Competitive
Entity
GBS UK
Ref No
5033
Main Responsibilities
What the role involves:
- To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
- Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
- Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Requirements
What Experience/Skills are required:
- Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A general understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
Other Information
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
One of my proudest achievements at GBS is being part of the Admissions department\’s growth and improvement. Over the past three years, I\’ve seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Admissions Assistant employer: GBS Global Applied Knowledge
Contact Detail:
GBS Global Applied Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Assistant
✨Tip Number 1
Familiarise yourself with the admissions process in higher education. Understanding how applications are evaluated and what criteria are important can help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with current or former admissions staff at GBS or similar institutions. They can provide insights into the role and share tips on what the hiring team values most in candidates.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations with clients or students in the past. This will show your ability to manage demanding individuals effectively.
✨Tip Number 4
Be ready to discuss your organisational skills and how you prioritise tasks. The Admissions Assistant role requires balancing multiple responsibilities, so showcasing your time management strategies will be beneficial.
We think you need these skills to ace Admissions Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Admissions Assistant position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in admissions, customer service, or administrative roles. Use specific examples to demonstrate your ability to handle queries and manage data accurately.
Showcase Your Skills: Make sure to showcase your organisational and time management skills in your application. Provide examples of how you have successfully prioritised tasks and managed multiple projects in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the role but also reflects your understanding of GBS's mission and values. Mention how you can contribute to their vision of changing lives through education.
How to prepare for a job interview at GBS Global Applied Knowledge
✨Understand the Admissions Process
Familiarise yourself with the admissions process and the role of an Admissions Assistant. Be prepared to discuss how you can contribute to a seamless experience for applicants, as this is crucial for the position.
✨Showcase Your Customer Service Skills
Highlight your experience in providing excellent customer service. Be ready to share examples of how you've handled demanding individuals or resolved issues calmly and efficiently.
✨Demonstrate Organisational Skills
Prepare to discuss your organisational and time management skills. You may be asked how you prioritise tasks and manage multiple projects, so have specific examples ready to illustrate your abilities.
✨Emphasise Adaptability
The role requires flexibility, including occasional evening and weekend work. Be sure to express your willingness to adapt to changing circumstances and your understanding of the importance of being versatile in a fast-paced environment.
