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- Tasks: Assist customers with service needs and ensure a smooth experience from check-in to completion.
- Company: Established company expanding in the Mountsorrel area of Loughborough.
- Benefits: Permanent position with opportunities for career growth and development.
- Other info: Engaging work environment with regular interaction with customers and technicians.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and basic technical knowledge required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a well established company who are expanding and look for Sales Advisors to join their team in the Mountsorrel area of Loughborough.
Our Service Advisor is responsible for assisting customers with their service needs, explaining repair processes, and ensuring a smooth service experience from check-in to completion. They communicate between customers and technicians while maintaining high customer satisfaction.
Key Responsibilities- Greet customers and assess their service or repair needs
- Listen carefully to customer concerns and document issues accurately
- Provide estimates for repairs, parts, and labour costs
- Schedule service appointments and manage workflow
- Communicate repair updates and timelines to customers
- Coordinate with technicians to ensure proper diagnosis and repair
- Upsell additional services or maintenance when appropriate
- Handle customer complaints and resolve issues professionally
- Process invoices, payments, and maintain service records
- Strong communication and customer service skills
- Basic technical knowledge (especially for automotive roles)
- Problem-solving and conflict resolution abilities
- Sales skills for recommending services
- Organizational and multitasking skills
- Familiarity with service management software
- Typically works in service centers, dealerships, or repair shops
- Regular interaction with customers and technicians
- May require standing, walking, and occasional weekend work
- Customer satisfaction scores
- Service sales and upsell performance
- Efficiency in handling service orders
- Customer retention and repeat business
This is a permanent position, please send your CV to us today and we will get back to you straight away.
Service Advisor in Loughborough employer: GBRSUK
Contact Detail:
GBRSUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues. Let them know you're on the hunt for a Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and any relevant experience to make a lasting impression.
✨Tip Number 3
Stay organised! Keep track of the jobs you've applied for and follow up if you haven't heard back. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Service Advisor in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Service Advisor role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your problem-solving skills and any experience with upselling services – we love a proactive approach!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to connect with customers. Use clear and concise language, and don’t forget to proofread for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GBRSUK
✨Know Your Stuff
Make sure you brush up on basic automotive knowledge. Understanding common repair processes and terminology will help you communicate effectively with both customers and technicians during the interview.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Service Advisor role. Show that you can summarise customer concerns and ask clarifying questions to ensure you fully understand their needs.
✨Showcase Your Sales Skills
Be prepared to discuss how you've successfully upsold services in the past. Think of specific examples where you identified customer needs and recommended additional services that enhanced their experience.
✨Stay Calm Under Pressure
Service Advisors often deal with customer complaints. Share examples of how you've handled difficult situations in the past, focusing on your problem-solving skills and ability to maintain professionalism under pressure.