At a Glance
- Tasks: Support customer implementations and deliver workplace technology solutions with a hands-on approach.
- Company: Join Johnson Controls, a global leader in smart building technologies.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with continuous learning and collaboration opportunities.
- Why this job: Make a real impact by enhancing customer experiences through innovative technology solutions.
- Qualifications: Hands-on experience with software installation, data migration, and strong customer service skills.
The predicted salary is between 54000 - 66000 £ per year.
As a Technical Implementation Engineer, you will support the technical delivery of customer implementations and workplace technology solutions. Working with Technical Specialists and Project teams, you will complete software installations, system configurations, data migrations, troubleshooting activities, and technical support throughout the implementation lifecycle. This role offers an excellent opportunity to develop expertise in enterprise software, infrastructure technologies, system integrations, and customer-facing technical consulting while contributing to successful customer outcomes.
Technical Delivery & Support
- Complete the installation, configuration, and deployment of workplace and employee business software solutions.
- Troubleshoot software, server, authentication, and integration issues during customer implementations.
- Complete data migrations and data validation activities as part of project delivery.
- Support testing activities to ensure solutions are configured and operating correctly before deployment.
- Document technical issues, resolutions, and project activities accurately.
Customer Engagement
- Work with EMEA customers and internal teams to understand technical requirements and business needs.
- Participate in customer meetings and provide implementation updates when required.
- Assist customers with system setup, user adoption, and technical queries.
- Build positive relationships with customers through responsive and professional support.
Project Collaboration
- Collaborate with Project Managers, Consultants, other Technical Specialists, and other stakeholders to support successful project delivery.
- Contribute to project documentation, technical procedures, and knowledge-sharing activities.
- Escalate risks, issues, or technical challenges to senior team members in a timely manner.
- Support project milestones and deadlines through effective organisation and prioritisation.
Continuous Learning & Improvement
- Develop technical expertise across company solutions, implementation processes, and supporting technologies.
- Participate in training, certifications, and professional development opportunities.
- Learn implementation best practices and contribute ideas for improving delivery processes.
- Stay informed about emerging technologies and industry trends.
- Assist with the other product implementations.
Required
- Hands-on experience with Software Installation, Internet Information Services, Microsoft SQL Server, Creating SQL Scripts (Microsoft), Data migration experience, Experience with SAML authentication.
- Your passion for customer service and understanding that their success is directly tied to our product and company success.
- Ability to provide effective communications to both colleagues and customers.
- Providing clarity on the technical aspects of the installation, for those non-technical.
- Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer needs early to mitigate potential implementation roadblocks.
- Bringing the team together for the success of the project.
- Previous experience in conflict management and team building.
- Proven ability to ramp on new technology quickly through instruction and self-training.
- Mentor clients in new technologies and processes, for a successful product adoption.
Preferred
- Technical Knowledge of server configuration.
Implementation Engineer in Manchester employer: GBR36 FM Systems Europe Limited
GBR36 FM Systems Europe Limited is an attractive employer due to its commitment to employee development and a collaborative work culture. The company provides competitive benefits, including a bonus plan and private healthcare, fostering a supportive environment for professional growth.
Contact Details:
GBR36 FM Systems Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer in Manchester
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We think you need these skills to ace Implementation Engineer in Manchester
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GBR36 FM Systems Europe Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GBR36 FM Systems Europe Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GBR36 FM Systems Europe Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GBR36 FM Systems Europe Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
