Field IT & AV Technical Specialist- Bristol in London

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Overview: At Fifty5Blue, we help BARB (Broadcasting Audience Research Board) measure what people across the UK are watching on TV. We’re looking for a hands-on, tech-savvy Field IT & AV Technical Specialist who enjoys solving problems, meeting people and working out in the field. In this role, you’ll visit panel members in their homes to install and support our TV metering equipment and software, bringing together your knowledge of audio-visual setups, home networks, devices and great customer service. It’s a varied role where no two homes are quite the same, and your work will directly support the accurate collection of important TV audience data.

Key Responsibilities

• Visit panel members in their homes to install, configure, maintain and remove our TV metering equipment and software across TVs, routers, streaming devices and other connected entertainment systems.
• Troubleshoot and resolve technical issues across A/V routing, broadband, home networking and software configuration on Windows, macOS, iOS and Android devices.
• Help panel members feel confident using the equipment by explaining things clearly, patiently and in a friendly way.
• Plan and manage your own daily schedule, appointments, travel and field admin, keeping accurate records of visits, technical activity, mileage and outcomes.
• Look after equipment and stock responsibly, making sure everything is tracked, stored safely and returned promptly when needed.
• Keep your company vehicle clean, organised and ready for the road while travelling across your region to support panel households.

What we are looking for

• A solid understanding of audio-visual systems, home entertainment setups, broadband routers, Wi-Fi networks and connected devices.
• Confidence troubleshooting across Windows, macOS, iOS and Android devices, with a practical, can-do approach to solving hardware, software and connectivity issues.
• Someone who enjoys working independently, staying organised and managing appointments, travel, equipment and admin without needing close supervision.
• Great communication and customer service skills, with the ability to make technical information easy for non-technical people to understand.
• A reliable, professional and detail-focused approach, especially when working in people’s homes and handling company equipment.
• A full UK driving licence and the flexibility to travel regularly across your assigned region.

Why join Fifty5Blue? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.