At a Glance
- Tasks: Engage with panel members and ensure top-notch service while supporting innovative projects.
- Company: Join Fifty5Blue, a leader in data insights and consulting.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for growth.
- Other info: Inclusive environment that celebrates diversity and encourages all applicants.
- Why this job: Be part of a groundbreaking team that values your input and ideas.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 51750 - 63250 £ per year.
We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Fifty5Blue are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measure this and that is where Project Origin and Screenwise comes in. Fifty5Blue is the world’s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies.
We have 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. This is your opportunity to join a fantastic team and be involved in setting up something genuinely ground-breaking.
Our Panel Service Executives are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Panel Service Centre Executive, you would work closely with our Regional Solution Techs and all other internal teams to ensure a seamless client-centric service to our Panel.
Tasks & Responsibilities
- Contacting panel members to book appointments for our Solutions & Service Techs to visit, either a first-time installation or revisit.
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Capturing information from technicians about the equipment in the panel members homes and updating a central database.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Work with the wider team to ensure SLA’s (Service Level Agreements) and project deadlines are met.
Your Profile and Key Skills
- Communication - excellent relationship building and communication skills with internal stakeholders and panel members.
- Customer service - Polite and professional telephone manner with a positive attitude towards problem solving.
- Collaboration - proactive and strong self-motivated team player who is happy to lend a hand when needed.
- Problem solving - ability to work in a fast-paced environment with demonstrable experience of working to deadlines.
- Performs tasks efficiently with a high level of accuracy.
- Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner.
- Ability to multitask with a flexible attitude to work.
Why join Fifty5Blue? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.
Customer Service Executive- Part Time in London employer: GBR
Kantar is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Software Engineer to thrive. With flexible hybrid working arrangements, generous leave policies, and a commitment to employee well-being, Kantar prioritises a supportive environment where your contributions are recognised and rewarded. Located in Reading, the company offers unique opportunities for professional growth within a diverse community, empowering you to shape the future of AI-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive- Part Time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GBR and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GBR and let us see your personality shine through!
We think you need these skills to ace Customer Service Executive- Part Time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GBR.
Get Familiar with Our Brand:Before applying, take some time to learn about GBR and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GBR
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GBR.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GBR will surely appreciate.
