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- Tasks: Manage a team, coordinate projects, and ensure top-notch customer service.
- Company: Join a vibrant family-run consultancy in Lincolnshire.
- Benefits: Enjoy a fun work atmosphere, 35-hour week, and focus on work-life balance.
- Other info: Immediate start available for the right candidate!
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong planning, customer service, and team management skills required.
The predicted salary is between 30000 - 40000 £ per year.
GBR Recruitment Ltd are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for an Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation.
As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising workloads, coordinating projects, booking in & scheduling site surveys/works, typing up engineers' survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence.
Key Responsibilities:
- Plan, schedule & assign daily surveying/engineering jobs
- Deliver efficient operations, effectively managing the team of drainage engineers/drainage surveyors, to ensure the business is meeting the clients' needs in full & successfully fulfilling works orders.
- Issue quotations for large scale drainage & civil project works.
- Book in customer site visits & drainage inspections.
- Type up engineers' detailed survey reports & survey summary/findings overview document (inc. photographic evidence of required drainage works or issues)
- Ensure all work is completed OTIF, to the required standards & within the set budget level.
- Deal with any customer queries regarding drainage & civil works.
- Logging all customers' requirements & particular instructions, then relaying them to the engineering/surveying teams.
- Share work orders information with other members of the SMT.
- Update the works order board, ensuring it is accurate.
- Prioritising workloads to meet set deadlines.
- Updating systems.
- Updating & amending spreadsheets.
- Producing MI & KPI's.
- Analysing the current ways of working to drive continuous improvement.
- Supporting other members of the operations team.
Attributes:
- Strong scheduling & planning skills.
- Strong operations/business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage/civil engineering experience isn't needed as training given).
- Accurate report writing skills, with an eye for detail.
- Able to prioritise work orders & to ensure works are completed OTIF.
- Strong customer service skills, dealing directly with clients' senior management teams.
- Strong Excel & Computer systems skills.
- Team management skills (remote teams ideally).
- Keen to work in a small team where adaptability/flexibility is a must.
This is a fantastic family run business that offers a fun vibrant working atmosphere, an environment that is people centric. Our client is passionate about their employees' well-being & they believe in having fun whilst you work & having a real work/life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
Operations Support Manager in Sleaford employer: GBR Recruitment Ltd
Contact Detail:
GBR Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Sleaford
✨Tip Number 1
Network like a pro! Reach out to your connections in the civil engineering and operations sectors. Attend industry events or local meetups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Operations Support Manager, you'll need to liaise with clients and manage teams effectively. Role-play common interview scenarios with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities. Plus, it shows you're serious about joining our fantastic family-run business. Get your application in and let's get you started!
We think you need these skills to ace Operations Support Manager in Sleaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Manager role. Highlight your scheduling, planning, and report writing abilities, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've managed teams or improved operations in previous roles.
Show Off Your Customer Service Skills: Since customer satisfaction is crucial for us, include any relevant experiences where you’ve gone above and beyond for clients. This will show us you understand the importance of client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at GBR Recruitment Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Support Manager role. Familiarise yourself with scheduling, project coordination, and customer service aspects. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Report Writing Skills
Since accurate report writing is crucial for this position, prepare examples of your previous work. Bring along samples or be ready to discuss how you've effectively communicated complex information in reports. This will highlight your attention to detail and ability to convey important findings.
✨Demonstrate Team Management Experience
Be prepared to talk about your experience managing teams, especially in a remote setting. Share specific examples of how you've motivated your team, prioritised workloads, and ensured projects were completed on time. This will show that you can lead effectively in a small, close-knit environment.
✨Emphasise Customer Service Excellence
Since high-level customer service is a priority, think of instances where you've gone above and beyond for clients. Be ready to discuss how you handle customer queries and ensure satisfaction. This will illustrate your commitment to maintaining strong client relationships.