At a Glance
- Tasks: Manage service requests and schedule engineers for vehicle maintenance.
- Company: Leading specialist in plant machinery with a dynamic team.
- Benefits: Permanent role with flexible working after probation and competitive salary.
- Other info: Great career progression opportunities and immediate interviews available.
- Why this job: Join a busy service desk and make a real difference in customer satisfaction.
- Qualifications: Experience in service roles and scheduling, ideally with machinery knowledge.
The predicted salary is between 31500 - 38500 £ per year.
GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle specialist plant machinery business, recruiting for an experienced Vehicle Service Controller , to join their vehicle servicing maintenance team, working on a busy service desk.
Working Monday to Friday over a 40 hour week, in a permanent capacity.
Initially 5 days working in the office, then after probation 4 days in the office 1 day working from home.
Duties: Answer incoming customer calls respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works Responsible for scheduling the field service engineers’ day to day work Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works Offer advice for minor technical queries explain technical situations with customers in a user-friendly manner Prioritise coordinate customer requests.
Maximising the use of the engineer's Ensure efficient delivery of SLA's, planned works rework service jobs.
Make outgoing calls to follow up on service maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office the field service engineer Raise issue pro-forma's, plus final invoices for completed works.
Deal with the paperwork necessary for tracking service calls any parts orders, ensuring that engineer’s parts are correctly ordered allocated.
Chase up parts / components back orders for all outstanding jobs.
Ideal
Attributes: Experience in a service role booking in vehicle services maintenance Experience in booking in Engineers scheduling their work Experience in plant machinery, agricultural machinery, off highway machinery, municipal machinery, automotive, HGV, commercial vehicles or other forms of specialist machinery or vehicles is ideal Experience with CRM / or ERP systems.
This role could suit someone working as a Workshop Controller, Service Supervisor, Fleet Controller, Atersales Coordinator, Transport Coordinator, Deport Service Coordinator, Workshop Service Coordinator, Vehicle Repair Coordinator, Vehicle Service Administrator or similar The role is commutable from Peterborough, March, Chatteris, Holbeach, Huntingdon, Spalding, Sleaford, Oundle, Stamford, Grantham, Corby, Kettering, Rutland, St Neots, St Ives, Boston, Kings Lynn, Wisbech, Thrapston, Wellingborough, Rushden, Raunds areas close to these Interviews are to take place immediately Apply today!
Vehicle Service Controller in Peterborough employer: GBR Recruitment Ltd
At GBR Recruitment Ltd, we pride ourselves on being an exceptional employer that values innovation and employee development. Our collaborative work culture fosters continuous learning and growth, particularly for our EPICOR ERP Product Owner role, where you will play a pivotal part in transforming business processes for a respected Lincolnshire company. With a focus on work-life balance and a supportive environment, we offer unique opportunities to make a meaningful impact while enjoying the benefits of working in a vibrant community.
