At a Glance
- Tasks: Manage customer calls and emails, schedule service engineers, and ensure efficient service delivery.
- Company: Leading specialist vehicle and plant machinery business with a focus on teamwork.
- Benefits: Permanent role with flexible working after probation and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced industry.
- Why this job: Join a dynamic team and make a real difference in customer service and vehicle maintenance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced
Vehicle Service Controller
, to join their vehicle servicing & maintenance team, working on a busy service desk.
Working Monday to Friday over a 40 hour week, in a permanent capacity.
Initially 5 days working in the office, then after probation 4 days in the office & 1 day working from home.
Duties
- Answer incoming customer calls & respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works
- Responsible for scheduling the field service engineers’ day to day work
- Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works
- Offer advice for minor technical queries & explain technical situations with customers in a user-friendly manner
- Prioritise & coordinate customer requests.
- Maximising the use of the engineer's
- Ensure efficient delivery of SLA's, planned works & rework service jobs.
- Make outgoing calls to follow up on service & maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office & the field service engineer
- Raise & issue pro-forma's, plus final...
Vehicle Service Controller in Huntingdon employer: GBR Recruitment Ltd
At GBR Recruitment Ltd, we pride ourselves on being an exceptional employer that values innovation and employee development. Our collaborative work culture fosters continuous learning and growth, particularly for our EPICOR ERP Product Owner role, where you will play a pivotal part in transforming business processes for a respected Lincolnshire company. With a focus on work-life balance and a supportive environment, we offer unique opportunities to make a meaningful impact while enjoying the benefits of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Service Controller in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GBR Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GBR Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Service Controller in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GBR Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at GBR Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GBR Recruitment Ltd!
How to prepare for a job interview at GBR Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
