At a Glance
- Tasks: Coordinate service activities and support the team with administrative tasks.
- Company: Leading specialist vehicle company with a focus on innovation.
- Benefits: Temporary contract with potential for future opportunities and valuable experience.
- Other info: Fast-paced environment with a chance to develop your skills.
- Why this job: Join a dynamic team and gain hands-on experience in the service industry.
- Qualifications: Experience in service departments related to vehicles or machinery is preferred.
The predicted salary is between 33750 - 41250 £ per year.
GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary
Service Desk Coordinator to carry out a host of administration & coordination activities in support of the service department & workshop.
Temporary 6 months fixed term contract, starting ASAP!
If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department, then this is the ideal role for you, apply today!
Responsibilities
- Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements.
- Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities.
- Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes.
- Track contracted service hours, ensuring accurate recording and reporting.
- Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities.
- Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information.
- Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities.
- Monitor engineer job progress and assist Service Controllers in identifying and coordinating next actions, including repeat visits, parts ordering, customer communication, and job closure.
- Assist in the resolution of customer queries and provide timely updates on service activity.
- Provide general administrative support to engineers, Service Controllers, and the wider Service Department as required.
Apply today!
Service Desk Coordinator in Peterborough employer: GBR Recruitment Ltd Careers
As a leading specialist in high-end vehicle wrapping, our client offers an exceptional work environment in Northamptonshire that fosters creativity and precision. Employees benefit from working on prestigious projects, with opportunities for travel and professional growth in a fast-paced, supportive culture that values quality and innovation. Join a team that is dedicated to excellence and take pride in delivering bespoke solutions for a diverse range of clients, including motorsport and commercial businesses.
Contact Details:
GBR Recruitment Ltd Careers Recruitment Team
