At a Glance
- Tasks: Support the Service Desk team with admin and coordination for engineers and customer needs.
- Company: Join a leading specialist vehicle company with a focus on innovation.
- Benefits: Temporary role with potential for growth and valuable experience in a dynamic environment.
- Other info: 6-month fixed-term contract starting ASAP, perfect for gaining hands-on experience.
- Why this job: Be part of a team that makes a real difference in service delivery and customer satisfaction.
- Qualifications: Experience in service departments related to vehicles or machinery is a plus.
GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary Service Desk Coordinator to carry out a host of administration & coordination activities in support of the service department & workshop.
Temporary 6 months fixed term contract, starting ASAP!
If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department, then this is the ideal role for you, apply today!
Responsibilities
- Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements.
- Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities.
- Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes.
- Track contracted service hours, ensuring accurate recording and reporting.
- Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities.
- Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information.
- Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities.
- Monitor engineer job progress and assist Service Controllers in identifying and coordinating next actions, including repeat visits, parts ordering, customer communication, and job closure.
- Assist in the resolution of customer queries and provide timely updates on service activity.
- Provide general administrative support to engineers, Service Controllers, and the wider Service Department as required.
- Apply today
Service Desk Coordinator in Thrapston employer: GBR Recruitment Limited
At GBR Recruitment Ltd, we pride ourselves on fostering a dynamic and inclusive work environment that values diversity and collaboration. As a Bilingual Sales Operations Coordinator, you will benefit from our hybrid working model, allowing for flexibility while being part of a supportive team that encourages professional growth and development. With opportunities to engage in Europe-wide sales activities, you'll find meaningful and rewarding employment in a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Thrapston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like GBR Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like GBR Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Coordinator in Thrapston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to GBR Recruitment Limited.
How to prepare for a job interview at GBR Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in GBR Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services GBR Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
