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- Tasks: Manage a team, oversee operations, and ensure top-notch customer service.
- Company: Join a leading SME in drainage and civil engineering with a supportive team.
- Benefits: Enjoy a 35-hour work week for a great work/life balance.
- Other info: Flexible environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a hands-on managerial role focused on operational excellence.
- Qualifications: Strong planning skills and experience in operations support; training provided.
The predicted salary is between 30000 - 40000 £ per year.
GBR Recruitment Ltd are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for an Operations Support Manager to join a small knit team within a highly successful Lincolnshire based operation.
As the Operations Support Manager, you will be responsible for managing a team of drainage & civil engineers, overseeing operations & prioritising workloads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands‑on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence.
Key Responsibilities:- Plan, schedule & assign daily surveying / engineering jobs
- Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders.
- Issue quotations for large scale drainage & civil project works.
- Book in customer site visits & drainage inspections.
- Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues)
- Ensure all work is completed OTIF, to the required standards & within the set budget level.
- Deal with any customer queries regarding drainage & civil works.
- Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams.
- Share work orders information with other members of the SMT.
- Update the works order board, ensuring it is accurate.
- Prioritising workloads to meet set deadlines.
- Updating systems.
- Updating & amending spreadsheets.
- Producing MI & KPIs.
- Analysing the current ways of working to drive continuous improvement.
- Supporting other members of the operations team.
- Strong scheduling & planning skills.
- Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given).
- Accurate report writing skills, with an eye for detail.
- Able to prioritise work orders & to ensure works are completed OTIF.
- Strong customer service skills, dealing directly with clients senior management teams.
- Strong Excel & Computer systems skills.
- Team management skills (remote teams ideally).
- Keen to work in a small team where adaptability / flexibility is a must.
This role offers a 35 hour week, providing a good work/life balance.
Operations Support Manager in Kirton employer: GBR Recruitment Limited
Contact Detail:
GBR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Kirton
✨Tip Number 1
Network like a pro! Reach out to your connections in the civil engineering and drainage sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your project management experience, report writing, and any relevant operations support work. This will help you stand out during interviews and demonstrate your hands-on approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how you've managed teams, prioritised workloads, and delivered excellent customer service in past roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your scheduling and planning skills, and don’t forget to mention your adaptability in small teams!
We think you need these skills to ace Operations Support Manager in Kirton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Manager role. Highlight your scheduling, planning, and report writing abilities, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you can contribute to operational excellence.
Showcase Your Team Management Skills: Since this role involves managing a small team, be sure to include examples of your leadership experience. We want to see how you’ve successfully led teams in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GBR Recruitment Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Support Manager role. Familiarise yourself with scheduling, project coordination, and customer service aspects. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Team Management Skills
Be prepared to discuss your experience in managing teams, especially in a remote setting. Share specific examples of how you've successfully led a team, prioritised workloads, and ensured high-quality outcomes. This will highlight your leadership abilities and fit for the role.
✨Demonstrate Your Attention to Detail
Since accurate report writing is crucial for this position, bring along samples of reports or summaries you've created in the past. Talk about how you ensure accuracy and clarity in your documentation. This will showcase your attention to detail and commitment to quality.
✨Prepare for Customer Service Scenarios
Think of examples where you've dealt with customer queries or complaints effectively. Be ready to explain how you ensure customer satisfaction and maintain strong relationships. This will show that you understand the importance of client interactions in this role.