Sales Support Manager (Agricultural) in Harrogate

GBR Recruitment Limited are proudly recruiting exclusively for a leading agricultural machinery dealership network, recruiting for an experienced Sales Support Manager to assist in leading their sales & customer service teams across several depots. The role of the Sales Support Manager is to support the Commercial Director in successfully managing & delivering the sales results across the dealership network (exceeding if possible). Ensure the achievement of sales objectives, the consistent execution of sales processes, plus deliver the highest possible standards of customer satisfaction.

As Sales Support Manager you will be responsible for successfully leading, coaching & developing a team of sales professionals while working alongside the Senior sales team. Your direct reports will be between 10-15 sales, aftersales & customer service professionals. Ideally you will have managed a team of Area Sales Managers to deliver real results. This is a fantastic opportunity for an agricultural farming products professional who has worked in an agricultural dealership network & who is strong in sales strategy & delivery.

• Ensure sales metrics & sales goals are met regionally & across customer segments.
• Manages & coaches depot / area sales professionals to success, exceeding targets.
• Supporting the Commercial Director, Area Sales Managers & others in the SMT with quotes, discount agreements, plus agri product trade‑ins of tractors, combines, etc.
• Advising customers on finance/credit options & agreements, ensuring all deals are commercially compliant.
• Manage pre‑order processes, ensuring customer requirements are captured, eligibility checks are completed, plus lead times are confirmed prior to ordering.
• Supports order configuration activities, validating specifications/options, compatibility, pricing & approvals before submission.
• Oversees CRM entries management activities, ensuring sales opportunities, customer records, communication notes & pipeline stages are accurate & fully up to date.
• Ensure a consistent sales process is followed for all regional sales.
• Implement sales document processes is established & followed by all sales teams.
• Play a key role in supporting used & new whole goods inventory levels, plus metrics.
• Process & place sales orders, ensuring all documentation is complete, plus that all order details are accurate & delivered OTIF meeting the customers needs.
• Driving employee development, team sales training & assisting with recruitment.
• Supporting with trade shows, trade events & customer trips (travel required).
• A key player in promoting the customer experience & customer satisfaction.
• Manages budgets / P&L for the sales operations.
• Support in delivering the sales department business plan to achieve goals.
• Work hand in hand with the sales management team to identify / execute best practices.

• Strong sales management, business development, sales support management experience, with a passion for always delivering high end customer service.
• Widespread experience with the major agricultural tractor, combine harvesters, trailers & attachment products (tractors is a must).
• Strong managerial ability with strong leadership, mentoring & coaching skills.
• Strong collaborator who can communicate effectively with internal & external teams.
• A sales process professional who creates, defines & implements effective sales processes.
• Ability to use software applications such as CRM systems, ERP systems, Microsoft Office & internet functions.
• Ability to analyse data & interpret internal sales reports.

This key role is commutable from: York, Hull, Pocklington, Beverley, Howden, Selby, Driffield, Leeds, Bridlington, Skipton, Goole, Malton, Harrogate, Bradford & other areas close to these across South Yorkshire, East Yorkshire, North Yorkshire, West Yorkshire & Humberside. You must be prepared to travel within this role to all depots.