Field IT & AV Technical Specialist- Wales

Field IT & AV Technical Specialist

Location: Field Based/Wales | Employment Type: Permanent | Department: Operations | Reports To: Stuart Morrison

Overview

At Fifty5Blue, we support BARB by measuring TV viewership across the UK. This full‑time permanent position requires working in the field across your designated region. As a hands‑on, tech‑savvy specialist, you will install, configure and support our TV metering equipment at panel members' homes, ensuring accurate audience data collection.

Key Responsibilities

• Visit panel members in their homes to install, configure, maintain, and remove TV metering equipment and software across TVs, routers, streaming devices and other connected entertainment systems.
• Set up a wide range of A/V setups, mapping and managing routing profiles across HDMI, SCART, RGB and Composite connections.
• Troubleshoot and resolve technical issues across A/V routing, broadband, home networking and software configuration on Windows, macOS, iOS and Android devices.
• Explain equipment use to panel members clearly, patiently and in a friendly way.
• Plan and manage your own daily schedule, appointments, travel and field administration, keeping accurate records of visits, technical activity, mileage and outcomes.
• Look after equipment and stock responsibly, tracking, storing safely and returning promptly when needed.
• Maintain a clean, organized company vehicle, ready for travel across your region.

Qualifications

• Solid understanding of audio‑visual systems, home entertainment setups, broadband routers, Wi‑Fi networks and connected devices.
• Confidence troubleshooting across Windows, macOS, iOS and Android devices with a practical, can‑do approach.
• Enjoy working independently, staying organised and managing appointments, travel, equipment and admin without needing close supervision.
• Excellent communication and customer service skills; able to explain technical information to non‑technical people.
• Reliable, professional and detail‑focused, especially when working in people’s homes and handling company equipment.
• Full UK driving licence and flexibility to travel regularly across your assigned region.

Benefits & Culture

We pride ourselves on inclusivity and supporting our people’s health and wellbeing. You will receive training, career development opportunities and the chance to contribute to a global leader in media measurement and analytics.

Equality Statement

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.