Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support to employees and VIP users, troubleshooting hardware and software issues.
- Company: Join a dynamic team in a collaborative and inclusive tech environment.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive workplace culture.
- Why this job: Make a real difference by ensuring seamless tech experiences for your colleagues.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent communication abilities.
- Other info: Opportunities for growth and certification reimbursement await you!
The predicted salary is between 30000 - 42000 £ per year.
IT Support Specialist (End-User Support)
We are seeking a dedicated IT Support Specialist to provide technical assistance to employees and VIP users. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring a seamless user experience. The ideal candidate will demonstrate strong problem‑solving skills, excellent communication abilities, and a commitment to delivering high‑quality service.
Key Responsibilities
- Collaborate with the Infrastructure department on escalated issues and contribute to knowledge base articles.
- Provide first‑line technical support via phone, email, remote access, or in‑person, resolving hardware, software, and network connectivity issues.
- Troubleshoot and diagnose IT problems including operating system errors, application malfunctions, and peripheral device failures.
- Set up, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support VIP users (executives and key stakeholders) with priority response times, ensuring minimal downtime and personalized assistance.
- Install and update software applications including operating systems (Windows, macOS), productivity tools (Microsoft O365), and fintech applications (Bloomberg, Trafix).
- Perform basic network troubleshooting including Wi‑Fi connectivity, VPN setup, and IP configuration.
- Document support tickets, resolutions, and user interactions in the IT helpdesk system.
- Conduct user training on IT best practices, security awareness, and new tools.
- Maintain IT asset inventory and ensure compliance with company security policies.
Requirements
- 3+ years of proven IT support experience.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 (including SharePoint Online, MS Teams, and Outlook).
- Familiarity with Active Directory, Entra, and Exchange Online.
- Understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Experience with helpdesk ticketing systems (Jira, FreshDesk) and remote support tools (RDP, TeamViewer, AnyDesk).
- Excellent customer‑service skills with ability to communicate technical information to non‑technical users.
- Strong task prioritization abilities, especially when supporting VIP users.
- High school diploma required; IT or Computer Science degree preferred.
- Professional appearance in accordance with company standards.
- Advanced proficiency in English.
What We Offer
- Competitive salary and benefits package.
- Professional development opportunities and certification reimbursement.
- Collaborative and inclusive work culture.
We are an equal opportunities employer and welcome applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
#J-18808-Ljbffr
IT Support Specialist (End-User Support) employer: GBM Securities
Contact Detail:
GBM Securities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (End-User Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for referrals. We all know someone who knows someone, and that could be your golden ticket!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult users. We want you to shine, so role-play with a friend or use mock interview tools to get comfy!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of past projects or a blog where you share tech tips, flaunt it! We love seeing what you can do beyond just a CV, so make sure to highlight your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to jump into the IT support world with us!
We think you need these skills to ace IT Support Specialist (End-User Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can enhance our team. Keep it friendly and professional, just like us!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at GBM Securities
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common operating systems like Windows and macOS, as well as productivity tools like Microsoft Office 365. Be ready to discuss troubleshooting techniques for hardware and software issues, as this will show your technical prowess.
✨Practice Your Communication Skills
Since you'll be dealing with both tech-savvy and non-tech-savvy users, practice explaining complex IT concepts in simple terms. This will help demonstrate your strong customer service skills and ability to communicate effectively during the interview.
✨Familiarise Yourself with Helpdesk Tools
Get comfortable with popular helpdesk ticketing systems like Atlassian Jira or FreshDesk. Being able to discuss your experience with these tools will show that you're prepared to hit the ground running and can manage support tickets efficiently.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Highlight your approach to troubleshooting and how you prioritised tasks, especially when supporting VIP users, to showcase your commitment to high-quality service.