Senior Customer Care Executive in London

About us: Who is GBM Group? We own and operate a network of highly-engaged youth communities on social media. We have 18+ pages including Great British Memes, That Girl Page, That Student Page and more, which across all social channels reach over 500 million every month. The vast majority of our social following comes from within our home market - the UK. We’re split into three core departments: Partnerships, Editorial and Creative. This open role would sit as part of the Partnerships team.

The role: We’re looking for a passionate and curious Executive who’s excited to build their career in partnerships and campaign delivery. You’ll have some experience in an agency environment and a strong interest in the ever-evolving social media landscape. In this role, you’ll work closely with our Senior Partnership Manager, Director of Marketing Commercial Strategy, and the wider team to support the day-to-day delivery of social media campaigns and partnerships. You’ll play a key role in keeping projects organised and running smoothly, from briefing through to execution and reporting, ensuring everything stays on track, on time, and aligned to client objectives.

You’ll support in managing client relationships, helping to maintain a high standard of service through clear communication, responsiveness, and attention to detail. This role is focused on delivering excellent work across existing partnerships, while building confidence and experience in working directly with clients and contributing to long-term relationships. This is a great opportunity to learn, grow, and develop within a fast-paced agency environment, playing an important role in delivering work for brands like M&S, Uber Eats, and VMO2, while helping GBM continue to build its reputation as a trusted agency partner.

Key responsibilities include:

• Working with the Partnerships & Creative teams to support the delivery of best-in-class social media campaigns and partnerships, ensuring all activity aligns with client objectives and GBM’s wider proposition.
• Supporting the Partnership Manager with the day-to-day management of client accounts, growing your client servicing skills and ensuring a consistently high standard of service, communication and delivery.
• Help coordinate internal teams, assisting in managing projects from brief through to execution and reporting.
• Creating timelines for shoots and campaigns, ensuring they are clear, feasible and maintained.
• Drafting contracts for clients and partners.
• Updating trackers of current partnerships to ensure full team alignment of deliverables, timelines and capacity.
• Support in maintaining strong client relationships through clear communication, responsiveness, and attention to detail.
• Contribute to campaign planning and responses, helping to turn briefs into well-structured, deliverable proposals.
• Ensure delivery of campaign is fully complete and all content is live, communicating with clients.
• Manage multiple tasks and workstreams at once, staying organised in a fast-paced environment.
• Assist with reporting, campaign analysis, and post-campaign wrap-ups to help demonstrate performance and insights.
• Work collaboratively across internal teams (content, strategy, partnerships) to support high-quality delivery.
• Stay up to date with social media trends and platform developments, bringing ideas and insights to the team.

This is not an exhaustive job description list and you will be required to undertake other duties that may be assigned to you from time to time.

What we’re looking for:

• Currently working at an agency environment at an Account Executive level or experienced Junior Account Executive.
• At least 1-3 years of relevant social media agency experience.
• Proactive, can-do attitude, someone who has a willingness to learn and get stuck in.
• Strong organisation skills and attention to detail, with the ability to manage multiple tasks at once.
• A clear and confident communicator, both written and verbal.
• An interest in building client relationships and delivering great work.
• A solid understanding of digital and social media, with hands-on experience with platforms such as Facebook, Instagram, TikTok and Snapchat.
• A collaborative mindset and positive attitude — someone who enjoys working as part of a team.
• Shows initiative and takes responsibility, someone who doesn't wait to be told what to do but looks for ways to add value.
• Positive, personable and brings a great energy to the team.
• Excited to grow within a fast-paced agency environment and be part of GBM’s journey.

What success looks like:

You’re a reliable and organised part of the team, helping campaigns run smoothly and keeping everything on track behind the scenes. Clients and colleagues trust you to deliver tasks accurately and on time, and you contribute to a positive, collaborative working environment. You’ll build confidence in managing projects and client communication, while consistently producing high-quality work. Over time, you take on more responsibility, develop stronger relationships, and play a key role in supporting successful campaigns and long-term partnerships.

What’s in it for you?

A gorgeous office in London Bridge (3 days a week), NEST Company pension contribution, Company Macbook, Yearly eye tests.