At a Glance
- Tasks: Ensure timely delivery of urgent packages and assist customers with their inquiries.
- Company: Join FedEx, a global leader in express transportation with a diverse team.
- Benefits: Enjoy competitive pay, reduced-rate shipping, and extensive training opportunities.
- Other info: Great career growth potential and a commitment to diversity and inclusion.
- Why this job: Be part of a passionate team making a real impact on customer experiences.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 20700 - 25300 £ per year.
- We have an exciting opportunity for you to join our team of Operation Support Agents.,
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to Fed Ex processes, procedures and controls, and regulatory requirements
Good communication and social skills - Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories.
We work every moment to deliver the most important package of someone's day.
Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve.
We love what we do, and we do it well.
Our reach is big, and so are our dreams.
Join us and let's write our next chapter together., Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- Fed Ex is one of the worlds most admired companies and trusted brands year after year
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for Fed Ex positions with a permanent contract)
Bring your ideas, individuality, and dreams to our global community.
Feel good about where you work.
Choose your career path - we're ready to invest in your development.
Join Fed Ex.
Diversity & Inclusion is more than the workplace.
It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted.
At Fed Ex, diversity and inclusion happens because we do it together.
Fed Ex in the UK is Disability Confident 'Committed'.
Fed Ex was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company Fed Ex Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.
Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.
Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity.
Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.
The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970's.
While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
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Operations Support Agent employer: Gbj Fedex Express Uk Transportation Limited
FedEx is an exceptional employer, offering a dynamic work environment where every team member plays a crucial role in delivering outstanding customer experiences. With a strong commitment to diversity and inclusion, extensive training resources, and opportunities for career advancement, employees can thrive both personally and professionally. Located in the UK, FedEx provides unique benefits such as reduced-rate shipping and a supportive Employee Assistance Program, making it a rewarding place to build a meaningful career.
Contact Details:
Gbj Fedex Express Uk Transportation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gbj Fedex Express Uk Transportation Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gbj Fedex Express Uk Transportation Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gbj Fedex Express Uk Transportation Limited:Your cover letter is your chance to shine! Tell us why you want to work at Gbj Fedex Express Uk Transportation Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gbj Fedex Express Uk Transportation Limited!
How to prepare for a job interview at Gbj Fedex Express Uk Transportation Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
