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For Companies At a Glance
- Tasks: Lead technical implementation projects and optimise customer journeys with innovative identity solutions.
- Company: Join GBG, a leader in digital identity verification with over 30 years of experience.
- Benefits: Enjoy a diverse workplace, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on enhancing customer experiences and driving innovation.
- Why this job: Make a real impact by helping genuine people access digital opportunities safely.
- Qualifications: Experience in SaaS implementation, SDKs, APIs, and strong client-facing skills required.
The predicted salary is between 36000 - 60000 £ per year.
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Professional Services - Implementation Team. The Implementations team sits within Professional Services EMEA, working closely with a wide range of stakeholders: Account Managers; Customer Success Managers; Product Managers; Technology and Solutions Consultants. Working in partnership with our Sales Teams, our purpose is to bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching, and facilitation.
As a Senior Implementation Consultant you will manage the solution and implementation process including requirements for functional specs, design, custom development, integration, testing, and deployment. You will work closely with our Sales teams to ensure that clients are satisfied with our services and that we are meeting the goals outlined in our contracts.
What you will do
- Ensure technical implementation projects for our GBGs Identity products are delivered on time and within budget, to defined time and quality SLAs and client expectations.
- Working with new and existing customers in collaboration with sales team, develop and deliver technical implementation solutions that optimise the customer journey, driven by SDKs and API integrations.
- Co-ordinate the implementation of identity solutions to our customers taking operational ownership for delivery.
- Become a technical expert in GBGs solutions and develop a good understanding of the market drivers for GBGs solutions – have the commercial ability to identify opportunity and introduce/position GBG products into customer lifecycles.
- Create and develop comprehensive documentation; project plans encompassing resource assignment, technical implementation guidance (APIs/SDKs, sample code etc), testing and training plans.
- Ensure successful transition to support teams post implementation.
- Optimise existing project documentation and work with wider implementation team and management to enhance/improve implementation.
- Assist Senior Solutions Consultants on large complex implementations and large internal projects as required.
- Continually analyse and assess client needs and make the necessary follow ups to ensure client satisfaction.
- Deliver complex and advanced training and workshops to our customers.
- Deliver ongoing enhanced monthly support for specific customers as needed.
- Provide training and support to junior consultants and other PS team members.
Skills we're looking for
- Experience in professional services and implementation of SaaS solutions.
- Worked with SDKs & APIs to integrate SaaS services.
- Have created technical implementation documentation.
- Strong commercial and client facing skills – an ability to present complex information to a wide variety of audiences.
- Proactive approach to customer management – able to anticipate actions needed to drive outstanding customer journeys.
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Senior Implementation Consultant - Professional Services (3957) in London employer: GBG
Contact Detail:
GBG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Consultant - Professional Services (3957) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at GBG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding GBG's products inside out. Dive into their identity verification solutions and think about how your skills can enhance their offerings. Show them you’re not just another candidate, but someone who gets their mission!
✨Tip Number 3
Practice your presentation skills! As a Senior Implementation Consultant, you'll need to convey complex information clearly. Grab a friend or use a mirror to rehearse explaining technical concepts in simple terms. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can make a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team!
We think you need these skills to ace Senior Implementation Consultant - Professional Services (3957) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SaaS solutions, SDKs, and APIs. We want to see how your skills align with the Senior Implementation Consultant role, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills: Since this role involves a lot of technical implementation, be sure to include specific examples of your work with technical documentation and integration processes. We love seeing candidates who can clearly communicate complex information!
Highlight Your Client Management Experience: We’re looking for someone with strong commercial and client-facing skills. Share instances where you’ve successfully managed customer relationships or improved customer journeys. This will help us see how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at GBG!
How to prepare for a job interview at GBG
✨Know Your Stuff
Make sure you have a solid understanding of GBG's identity products and the implementation process. Brush up on SDKs and APIs, as you'll need to discuss how these integrate into customer solutions. Being able to speak confidently about technical details will impress your interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed SaaS implementations or worked with clients. Highlight your proactive approach to customer management and how you've optimised customer journeys in previous projects. This will demonstrate your fit for the Senior Implementation Consultant role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project challenges, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Your Presentation Skills
Since you'll be presenting complex information to various audiences, practice explaining technical concepts in simple terms. You might even want to do a mock presentation to a friend or colleague. This will help you feel more comfortable and articulate during the actual interview.