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- Tasks: Manage enquiries about personal data and ensure a positive experience for customers.
- Company: GBG is dedicated to enabling safe digital lives through identity verification technology.
- Benefits: Enjoy a diverse workplace, flexible working options, and opportunities for personal growth.
- Why this job: Join a fast-paced team focused on privacy compliance and make a real impact.
- Qualifications: Strong communication skills, attention to detail, and the ability to stay calm under pressure.
- Other info: We promote diversity and inclusivity; adjustments can be made for the interview process.
The predicted salary is between 28800 - 43200 £ per year.
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the Team
Privacy and Data Compliance Team The vision for our team is “to enable privacy and data compliance at pace”. This means helping GBG achieve its goals, whilst creating demonstrable privacy and data compliance with regulatory and/or licensing obligations. As a fast growing, global business, this team provides a challenging environment with days rarely the same. We continue to promote our key principles to ensure all team members “think privacy” upfront, helping to embed privacy and data compliance into operations.
The Role
You will manage enquiries from individuals and customers who are exercising their rights under data protection law, which includes asking what personal data we hold on them, why it has been processed and requesting use is withdrawn. It's important we manage their enquiry effectively, ensuring they have a good experience of GBG.
What you will do:
- Manage inbound phone calls, emails and postal correspondence for the Privacy & Data Compliance Team.
- Manage the GBG ‘Consumer Queries’ process which may include individuals exercising their Data Subject Rights.
- Manage the ‘Jira’ Compliance Service Desk, which is an online queue for the Privacy & Compliance Team. You will allocate tasks based on the request/team member’s areas of responsibility.
Skills we’re looking for:
- Good communication skills, both written and verbal.
- Ability to remain calm under pressure, even when challenged by individuals, for example, some individuals phoning GBG may be frustrated.
- Systematic, methodical and tenacious, with good attention to detail.
- Accuracy in GBG’s response to individuals/customers is critical.
- Ability to complete tasks on time and as expected.
- Self-motivated with the ability to work on own initiative.
- Plans ahead and works in a systematic and organised way.
To find out more:
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Data Protection Executive employer: GBG
Contact Detail:
GBG Recruiting Team
behired@gbgplc.com
StudySmarter Expert Advice 🤫
We think this is how you could land Data Protection Executive
✨Tip Number 1
Familiarise yourself with data protection laws and regulations, such as GDPR. Understanding these frameworks will not only help you in the role but also demonstrate your commitment to privacy and compliance during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Since you'll be managing enquiries from frustrated individuals, showcasing your ability to remain calm and articulate under pressure can set you apart from other candidates.
✨Tip Number 3
Get comfortable with task management tools like Jira, as this is part of the role. Familiarity with such systems will not only help you in your day-to-day tasks but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Research GBG's mission and values thoroughly. Being able to articulate how your personal values align with theirs during the interview can demonstrate your genuine interest in the company and its goals.
We think you need these skills to ace Data Protection Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Data Protection Executive. Familiarise yourself with data protection laws and how they apply to customer interactions.
Tailor Your CV: Highlight relevant experience in data protection, customer service, and communication skills. Make sure to include specific examples that demonstrate your ability to manage enquiries and maintain accuracy under pressure.
Craft a Strong Cover Letter: In your cover letter, express your passion for privacy and data compliance. Mention how your skills align with GBG's mission and values, and provide examples of how you've successfully handled similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at GBG
✨Understand Data Protection Laws
Familiarise yourself with key data protection regulations such as GDPR. Being able to discuss these laws and how they apply to the role will demonstrate your knowledge and commitment to privacy compliance.
✨Showcase Your Communication Skills
Since the role involves managing enquiries from individuals, practice articulating your thoughts clearly and calmly. Prepare examples of how you've effectively communicated in challenging situations to highlight your verbal and written skills.
✨Demonstrate Attention to Detail
Prepare to discuss instances where your attention to detail made a significant impact. This could involve ensuring accuracy in responses or managing sensitive information, which is crucial for the Data Protection Executive role.
✨Exhibit Problem-Solving Abilities
Think of examples where you successfully resolved issues under pressure. The ability to remain calm and methodical when faced with frustrated individuals will be key, so be ready to share relevant experiences.
