At a Glance
- Tasks: Engage with customers, promote products, and identify new sales opportunities.
- Company: Join GBG, a leader in digital identity verification with over 30 years of experience.
- Benefits: Inclusive workplace, career development, and a chance to make a real impact.
- Other info: Great growth potential in a supportive and energetic environment.
- Why this job: Be part of a dynamic team driving customer success and digital access for everyone.
- Qualifications: Target-driven mindset, strong communication skills, and a passion for sales.
The predicted salary is between 31500 - 38500 £ per year.
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
Desk Team EMEA
The Desk is a highly driven, high-energy team currently made up of 3 heads but with the potential to grow in the future. The role of the team is to assist our unmanaged customer base with a focus on retaining and growing our existing EMEA accounts.
What you will do:
- Speak daily with the unmanaged customer base
- Promote products within the Location Intelligence product portfolio
- Organise meetings with existing clients and prospective ones
- Retain and grow the book of unmanaged accounts
- Identify risk in the portfolio and help retain the client’s business
- Work within a target-driven team
- Qualify incoming marketing sales leads, directing as appropriate
- Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record
Skills we’re looking for:
- Experience of working within a target-driven/performance-led business
- An individual who is interested in developing a career in sales in a client-centric and high-activity environment
- A good communicator, both orally and written. Experience in IT/Enterprise software would be an advantage but not compulsory
- Detail conscious and committed to keeping accurate and up-to-date records
- A motivated person, who is reliable and driven by success, reward and recognition
- An individual who can demonstrate business and commercial awareness and a strong team player
To find out more:
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Inside Customer Success Executive (4052) in Chester employer: GBG
At GBG, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Head of Engineering Enablement & Global Operations, you will have the opportunity to lead a talented team in a dynamic environment that prioritises professional growth and embraces cutting-edge technology like AI. Our commitment to employee development, coupled with our global reach, ensures that you can make a meaningful impact while enjoying a supportive workplace that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Customer Success Executive (4052) in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GBG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GBG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inside Customer Success Executive (4052) in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GBG:Your cover letter is your chance to shine! Tell us why you want to work at GBG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GBG!
How to prepare for a job interview at GBG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
