Senior Implementation Consultant - Professional Service (3957)

Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role:

Professional Services - Implementation Team. The Implementations team sits within Professional Services EMEA, working closely with a wide range of stakeholders: Account Managers; Customer Success Managers; Product Managers; Technology and Solutions Consultants. Working in partnership with our Sales Teams, our purpose is to bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching, and facilitation.

As a Senior Implementation Consultant you will manage the solution and implementation process including requirements for functional specs, design, custom development, integration, testing, and deployment. You will work closely with our Sales teams to ensure that clients are satisfied with our services and that we are meeting the goals outlined in our contracts.

What you will do:

• Ensure technical implementation projects for our GBGs Identity products are delivered on time and within budget, to defined time and quality SLAs and client expectations.
• Working with new and existing customers in collaboration with sales team, develop and deliver technical implementation solutions that optimise the customer journey, driven by SDKs and API integrations.
• Co-ordinate the implementation of identity solutions to our customers taking operational ownership for delivery.
• Become a technical expert in GBGs solutions and develop a good understanding of the market drivers for GBGs solutions – have the commercial ability to identify opportunity and introduce/position GBG products into customer lifecycles.
• Create and develop comprehensive documentation; project plans encompassing resource assignment, technical implementation guidance (APIs/SDKs, sample code etc), testing and training plans.
• Ensure successful transition to support teams post implementation.
• Optimise existing project documentation and work with wider implementation team and management to enhance/improve implementation.
• Assist Senior Solutions Consultants on large complex implementations and large internal projects as required.
• Continually analyse and assess client needs and make the necessary follow ups to ensure client satisfaction.
• Deliver complex and advanced training and workshops to our customers.
• Deliver ongoing enhanced monthly support for specific customers as needed.
• Provide training and support to junior consultants and other PS team members.

Skills we're looking for:

• Experience in professional services and implementation of SaaS solutions.
• Worked with SDKs & APIs to integrate SaaS services.
• Created technical implementation documentation.
• Strong commercial and client facing skills – an ability to present complex information to a wide variety of audiences.
• Proactive approach to customer management – able to anticipate actions needed to drive outstanding customer journeys.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, apply and we’ll be in touch. Unleash your potential and be part of our mission to power safe and rewarding digital lives.