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- Tasks: Lead the design and development of our Salesforce platform while collaborating with a dynamic team.
- Company: GBG Plc, a leader in digital identity verification with over 30 years of experience.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enabling safe digital lives for genuine people everywhere.
- Qualifications: Proven Salesforce experience, strong leadership skills, and hands-on development expertise.
- Other info: Join a collaborative team focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Salesforce Technical Lead (3858) at GBG Plc
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
IT Digital Delivery
The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We’re a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.
Platform Manager – Salesforce
We are looking for a highly experienced and hands-on Salesforce Technical Team Leader to lead the design, development, and evolution of our Salesforce platform as part of a broader Digital Delivery strategy. This is a pivotal technical leadership role within our Centre of Excellence (CoE), covering platform governance, architecture, development, configuration, and integration across systems.
The successful candidate will combine deep Salesforce technical knowledge with strong solution design and leadership capabilities, enabling the platform to scale efficiently, deliver value to the business, and support CRM simplification and process automation goals.
What you will doTechnical Leadership & Architecture
- Serve as the technical authority and escalation point for the Salesforce platform (Sales Cloud, Service Cloud, Revenue Cloud, etc.).
- Define and maintain Salesforce architecture standards, development frameworks, and configuration governance.
- Lead technical design for integrations, automation, security models, and data flows.
- Define best practices, reusable components, and support frameworks for Salesforce.
- Evaluate Salesforce product roadmap and advise on strategic adoption of new features and releases.
Hands-On Development & Delivery
- Actively participate in platform configuration, Flow development, Apex code, LWC, and integration work.
- Lead the implementation of scalable, high-quality solutions that meet user and business needs.
- Ensure code quality through reviews, automated testing, and best practice patterns.
- Own technical debt remediation and platform optimisation roadmap.
Collaboration & Business Engagement
- Collaborate with Product Owners, BAs, Architects, and business stakeholders to translate requirements into scalable technical solutions.
- Partner with integration, data, and Systems teams to deliver cohesive end-to-end solutions.
- Act as Salesforce SME in cross-functional projects and governance forums.
- Liaise with Salesforce and delivery partners to optimise use of licensing, entitlements, and technical support.
CoE Enablement & Team Development
- Define and enforce platform governance, release management, and DevOps standards.
- Provide technical coaching and guidance to developers and analysts.
- Ensure effective resource planning and workload distribution across the team
- Report on team performance, system enhancements, and platform advancements to stakeholders
- Support the adoption of agile delivery practices and platform KPIs.
Skills we are looking for
- Proven experience delivering complex Salesforce implementations in an enterprise environment.
- Hands-on proficiency with Sales Cloud, Service Cloud, and Revenue Cloud.
- Strong development skills: Apex, LWC, SOQL, REST APIs, Salesforce DX, and CI/CD pipelines.
- Expertise in platform security, permission sets, profiles, and roles.
- Experience with Salesforce integration patterns (API/Middleware/ETL).
- Ability to lead a Salesforce team in a collaborative and technically mature environment.
- Salesforce Certifications: Platform Developer II, Application Architect, or System Architect.
- Experience with Revenue Cloud, CPQ or Experience Cloud.
- Familiarity with Agile frameworks and product-centric operating models.
- Prior experience consolidating multiple CRMs onto Salesforce.
What Success Looks Like
- A scalable, secure, and well-governed Salesforce platform that supports multiple business units.
- Clear technical ownership and reduced reliance on external expertise.
- Consistent, reliable delivery of new features, integrations, and enhancements.
- Reduced technical debt and improved time-to-market for business requests.
- Empowered Salesforce team operating with autonomy and best practice discipline.
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, email us at gbgplc.com/careers or contact behired at gbgplc.com. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
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Salesforce Technical Lead (3858) employer: GBG Plc
Contact Detail:
GBG Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Technical Lead (3858)
✨Tip Number 1
Network like a pro! Reach out to current employees at GBG Plc on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Salesforce Technical Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Make sure you can discuss your hands-on experience with Sales Cloud, Service Cloud, and Apex development confidently. We want to see your passion for the platform!
✨Tip Number 3
Showcase your leadership skills during the interview. Talk about how you've led teams in the past and how you can guide the Salesforce team at GBG towards success. We love a collaborative spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to enable safe and rewarding digital lives.
We think you need these skills to ace Salesforce Technical Lead (3858)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Technical Lead role. Highlight your hands-on experience with Sales Cloud, Service Cloud, and any relevant certifications. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for Salesforce and how you can contribute to our Digital Delivery team. Be sure to mention specific projects or achievements that showcase your technical leadership.
Showcase Your Technical Skills: In your application, don’t forget to highlight your development skills in Apex, LWC, and integration patterns. We’re looking for someone who can lead and innovate, so let us know how you’ve done this in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at GBG Plc
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud, Service Cloud, and Revenue Cloud. Be prepared to discuss your hands-on experience with Apex, LWC, and integration patterns, as this will show that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Salesforce Technical Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've guided teams in previous roles, focusing on collaboration, technical coaching, and how you've implemented best practices in a mature environment.
✨Understand the Business Impact
Be ready to talk about how your technical decisions have positively impacted business outcomes. Think about specific instances where your work has led to improved efficiency, reduced technical debt, or enhanced user experiences, and be prepared to share these stories.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about their current Salesforce challenges and goals. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of enabling safe and rewarding digital lives.
