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GBG Plc

Salesforce Administrator

London Full-Time No home office possible

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About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team And Role

IT Digital Delivery

The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We\’re a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.

Salesforce Administrator

The Salesforce Administrator is responsible for the day-to-day management, configuration, and support of the Salesforce platform. As part of the Salesforce Centre of Excellence (CoE), this role ensures the stability, usability, and security of Salesforce environments, while supporting business users with queries, enhancements, and issue resolution.

The Salesforce Administrator plays a key role in platform operations, user management, data optimisation and ongoing improvements to deliver a robust and efficient CRM experience aligned with business objectives.

What You Will Do

Salesforce Management & Support

Manage user accounts, roles, permission sets, profiles, and security settings
Handle day-to-day support requests and system administration tasks
Monitor system performance, conduct routine maintenance, and manage scheduled jobs
Perform data imports, deduplication, and data quality checks

Configuration & Enhancement

Configure objects, fields, page layouts, record types, and list views
Build reports and dashboards to support business decision-making
Create and maintain declarative automation such as validation rules, workflows, and flows
Assist with user acceptance testing and deployment of configuration changes

Training & Documentation

Provide training and guidance to users across teams to ensure effective platform use
Maintain platform documentation including configuration records, user guides, and FAQs
Contribute to user onboarding and platform adoption activities
Serve as a liaison between end users and technical teams to relay feedback and enhancement opportunities

Skills We Are Looking For

Essential Skills & Experience

Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud)
Strong knowledge of Salesforce standard functionality and configuration tools
Excellent problem-solving and communication skills
Ability to manage multiple tasks and support requests in a fast-paced environment
Proficiency with data tools (e.g., Data Loader)

Desirable Skills

Relevant Salesforce Certifications
Experience with user training or platform adoption initiatives
Experience with Apex, SOQL, LWC, or Visualforce development
Familiarity with DevOps tools such as Gearset, Copado, or SFDX
Experience working with Agile, product-centric delivery models, or CoEs

What Success Looks Like

Stable, secure, and well-maintained Salesforce environments
High user satisfaction and consistent issue resolution
Clean, accurate, and well-structured data within the CRM
Increased user adoption and confidence in Salesforce as a business tool

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we\’re a great place to work, drop an email to behired@gbgplc.com and we\’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology
Industries

IT Services and IT Consulting

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