At a Glance
- Tasks: Lead the design and development of our Salesforce platform while collaborating with a dynamic team.
- Company: Join GBG, a leader in enabling safe digital lives for everyone.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a diverse and inclusive workplace that values your contributions.
- Why this job: Make a real impact by transforming how businesses connect with genuine people through technology.
- Qualifications: Experience in Salesforce implementations and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About The Team And Role
The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We're a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.
We are looking for a highly experienced and hands-on Salesforce Technical Team Leader to lead the design, development, and evolution of our Salesforce platform as part of a broader Digital Delivery strategy. This is a pivotal technical leadership role within our Centre of Excellence (CoE), covering platform governance, architecture, development, configuration, and integration across systems. The successful candidate will combine deep Salesforce technical knowledge with strong solution design and leadership capabilities, enabling the platform to scale efficiently, deliver value to the business, and support CRM simplification and process automation goals.
What You Will Do
- Technical Leadership & Architecture
- Serve as the technical authority and escalation point for the Salesforce platform (Sales Cloud, Service Cloud, Revenue Cloud, etc.)
- Define and maintain Salesforce architecture standards, development frameworks, and configuration governance
- Lead technical design for integrations, automation, security models, and data flows
- Define best practices, reusable components, and support frameworks for Salesforce
- Evaluate Salesforce product roadmap and advise on strategic adoption of new features and releases
- Hands-On Development & Delivery
- Actively participate in platform configuration, Flow development, Apex code, LWC, and integration work
- Lead the implementation of scalable, high-quality solutions that meet user and business needs
- Ensure code quality through reviews, automated testing, and best practice patterns
- Own technical debt remediation and platform optimisation roadmap
- Collaboration & Business Engagement
- Collaborate with Product Owners, BAs, Architects, and business stakeholders to translate requirements into scalable technical solutions
- Partner with integration, data, and Systems teams to deliver cohesive end-to-end solutions
- Act as Salesforce SME in cross-functional projects and governance forums
- Liaise with Salesforce and delivery partners to optimise use of licensing, entitlements, and technical support
- CoE Enablement & Team Development
- Define and enforce platform governance, release management, and DevOps standards
- Provide technical coaching and guidance to developers and analysts
- Ensure effective resource planning and workload distribution across the team
- Report on team performance, system enhancements, and platform advancements to stakeholders
- Support the adoption of agile delivery practices and platform KPIs
Skills We Are Looking For
Essential Skills & Experience
- Proven experience delivering complex Salesforce implementations in an enterprise environment
- Hands-on proficiency with Sales Cloud, Service Cloud, and Revenue Cloud
- Strong development skills: Apex, LWC, SOQL, REST APIs, Salesforce DX, and CI/CD pipelines
- Expertise in platform security, permission sets, profiles, and roles
- Experience with Salesforce integration patterns (API/Middleware/ETL)
- Ability to lead a Salesforce team in a collaborative and technically mature environment
Desirable Skills
- Salesforce Certifications: Platform Developer II, Application Architect, or System Architect
- Experience with Revenue Cloud, CPQ or Experience Cloud
- Familiarity with Agile frameworks and product-centric operating models
- Prior experience consolidating multiple CRMs onto Salesforce
What Success Looks Like
- A scalable, secure, and well-governed Salesforce platform that supports multiple business units
- Clear technical ownership and reduced reliance on external expertise
- Consistent, reliable delivery of new features, integrations, and enhancements
- Reduced technical debt and improved time-to-market for business requests
- Empowered Salesforce team operating with autonomy and best practice discipline
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Platform Manager - Salesforce in London employer: GBG Plc
At GBG Plc, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a leader in technology, we offer exceptional growth opportunities, competitive benefits, and a collaborative environment where your contributions directly impact our global engineering team. Join us in our mission to drive technological excellence and be part of a forward-thinking organisation located at the heart of the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Manager - Salesforce in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GBG Plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to GBG Plc
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We think you need these skills to ace Platform Manager - Salesforce in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GBG Plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GBG Plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GBG Plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
