At a Glance
- Tasks: Engage with clients, promote products, and drive revenue growth in a dynamic sales environment.
- Company: Join a forward-thinking company focused on customer success and collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Diverse and inclusive workplace where your contributions are valued.
- Why this job: Make a real impact by nurturing client relationships and driving business success.
- Qualifications: Strong communication skills and a passion for sales; experience in IT is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the team and role
Consumer Services The team is focused on maintaining and generating revenue against a combined target of £13 million, working with customers across a broad range of sectors including retail, utilities and insurance. Through close collaboration and a strong understanding of customer needs, the team plays a key role in driving growth, supporting retention and delivering commercial success across the Direct EMEA customer base.
The Inside Customer Success Executive will report to the Direct Sales Team Manager and will be primarily focused on owning, developing and selling into a defined portfolio of accounts, while continuing to work closely with Customer Success Directors to support wider customer success activity. Maintaining a high level of end user client contact, the role will proactively identify, nurture and convert opportunities within their own account base, with responsibility for retaining and growing customer revenue. The role will also build strong working relationships with Customer Success Directors, ensuring effective collaboration on shared customers, renewal activity and account administration where required.
What you will do
- Speaking daily with the external account management team.
- Promoting products across the GBG product portfolio.
- Organising meetings with both existing and prospective clients.
- Retaining and growing the book of existing renewal accounts.
- Identifying risk in the aligned renewal accounts and helping to retain the client’s business.
- Work within a target driven team.
- Qualifying incoming Marketing sales leads, directing as appropriate.
Skills we are looking for
- An individual who is interested in developing a career in sales in a client centric and high activity environment.
- Experience of working within a target driven/performance-led business.
- A good communicator, both orally and written.
- Experience in IT/Enterprise software would be an advantage but not compulsory.
- Detail conscious and committed to keeping accurate and up-to-date records.
- A motivated person, who is reliable and driven by success, reward and recognition.
- An individual who can show business and commercial awareness, is entrepreneurial and a strong team player.
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered.
Inside Customer Success Executive (4035) employer: GBG Plc
As an Inside Customer Success Executive, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our commitment to a diverse and inclusive workplace ensures that every team member feels valued, while our focus on client success drives meaningful engagement across various sectors. With competitive benefits and a strong emphasis on professional development, this role offers a rewarding opportunity to contribute to our commercial success in the vibrant EMEA market.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Customer Success Executive (4035)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GBG Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GBG Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inside Customer Success Executive (4035)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GBG Plc:Your cover letter is your chance to shine! Tell us why you want to work at GBG Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GBG Plc!
How to prepare for a job interview at GBG Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
