Head of Revenue Operations (RevOps) - EMEA/APAC (3955)

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team And Role

The Team: Revenue Operations - EMEA/APAC. You will join a hands-on, execution-oriented Revenue Operations team that partners directly with the regional GTM organisation. The team is embedded in daily pipeline management, forecasting, deal execution, and systems enablement, while also driving the evolution of scalable processes, measurement and governance. This is a collaborative, fast-moving environment where RevOps works shoulder-to-shoulder with sellers and leaders, takes ownership of outcomes, and continuously improves how the business operates. You will also collaborate closely with global RevOps peers to ensure alignment and share best practices across regions.

The Head of Revenue Operations - EMEA/APAC is a hands-on, player-coach role with a bias for action and is responsible for both the day-to-day execution and leadership of revenue operations across the regions. Reporting to the Global Head of Revenue Operations, this role will work directly alongside the EMEA/APAC GTM organisation to support active pipeline management, deal execution, forecasting, and system usage, while also driving the ongoing evolution of scalable revenue processes, governance, and infrastructure. This role serves as a working leader within the EMEA/APAC RevOps organisation, remaining embedded in daily GTM execution while setting standards and direction for the function. As part of a Global Revenue Operations function, this role will also partner closely with other regional RevOps leaders in order to ensure alignment to global processes, consistency in execution, and active sharing of best practices across regions. The goal is to develop and operate a best-in-class RevOps function that truly (and measurably) makes the GTM organisation more effective.

What You Will Do

• Revenue Reporting & Executive Analytics: Provide hands-on, day-to-day support to GTM leaders and sellers for pipeline visibility, deal tracking, and reporting needs. Personally build, maintain, and refine operational dashboards and reports used in weekly GTM meetings, forecasting cadences, and executive reviews. Prepare and deliver executive readouts for regional leadership, translating data into clear insights, risks, and recommended actions. Incorporate real-time GTM feedback into reporting, metrics, and dashboards to improve usability and decision-making.
• Sales Process, Forecasting & Day-to-Day GTM Support: Partner directly with regional sales leaders and sellers on active pipeline and deal execution, including opportunity structure, stage progression, and forecasting inputs. Develop processes required to enable efficient weekly, monthly, and quarterly forecasting cadences, ensuring deal-level accuracy, clear risk identification, and accountability. Provide hands-on guidance to GTM teams on sales processes, opportunity hygiene, and Salesforce usage in support of live deals. Identify friction in daily execution and personally drive improvements to workflows, stage definitions, handoffs, and tooling. Balance immediate execution support with longer-term process improvements to support scale without slowing the business.
• Technology, Data & Systems Enablement (EMEA/APAC): Act as a hands-on business owner for Salesforce across the region, supporting daily user needs while partnering with cross-regional and global teams to ensure scalability and operational effectiveness. Configure, maintain, and optimize Salesforce processes to support regional selling motions, forecasting, and administrative deal workflows. Work directly in systems to support GTM execution while partnering with Global RevOps and regional counterparts to align on standards and data models. Support GTM teams in the practical, day-to-day use of tools such as Gong, Seamless, and LinkedIn Sales Navigator, translating usage into actionable insights. Manage GTM tooling vendor relationships, license forecasting, renewals, and ongoing optimization of the regional RevOps technology stack.
• Contracts Administration & Deal Execution Leadership - EMEA/APAC: Liaise and coordinate with the Customer Operations/Contracts Administration function around contracts administration. Serve as an active point of coordination for complex and late-stage deals, working directly with sellers and Sales Leadership to keep deals moving. Operate standardised contract intake workflows to support deal velocity at scale. Monitor contract cycle times, approval SLAs, and deal bottlenecks, taking direct action to unblock deals and reduce time-to-close. Develop and maintain enablement materials, documentation, and intake guidance to improve deal quality and reduce rework for GTM teams.
• Leadership & Cross-Regional Collaboration: Lead and mentor any regional RevOps team members through direct execution, coaching, and shared ownership of outcomes. Lead by example, balancing individual contribution with leadership responsibilities while remaining embedded in day-to-day operations. Partner closely with America RevOps leader to align global processes, tools, and operating standards. Share best practices, lessons learned, and execution insights to support consistency and maturity across GBG's global RevOps organization.

Core Qualifications

• Proven experience in a senior revenue operations role with hands-on ownership of forecasting, systems, and deal execution.
• Strong Salesforce expertise with the ability to design processes and operate them day-to-day.
• Experience partnering directly with GTM teams in fast-paced, enterprise sales environments.

Preferred Qualifications

• Experience in regulated, data-driven, or transaction-based businesses.
• Demonstrated success operating as a player-coach within a growing or evolving RevOps organisation.
• Hands-on experience supporting contracts administration workflows, approvals, and complex deal execution.

Functional Competencies

• Sets a high bar for execution, owns results and learns quickly.
• Hands-On Leadership & Coaching.
• Cross-Functional Execution.
• Risk-Aware Decision Making.
• Operational Discipline.
• Continuous Improvement.

Technical Competencies

• Expert-level Salesforce and GTM technology proficiency.
• Advanced revenue analytics, forecasting, and reporting expertise.
• Strong operational execution across process development and adoption.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.