Jira Administrator (4034) in Chester

Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role:

The role fits in the IT Services team within the global Technology function at GBG, working to ensure that GBG delivers a world-class experience for all our customers, suppliers, and team members globally.

The Jira Administrator is responsible for managing and maintaining our Jira and Confluence Cloud SaaS solution, including license management, plugin management, researching and implementing new and innovative features, meeting the demand of both internal and external customers to ensure the Jira platforms provide the functionality required to facilitate their working practices.

What you will do:

• Manage the Jira and Confluence licensing including help to support decision making around renewals, feature support and plugin requirements.
• Be responsible for the requirements gathering, project planning and delivery of customer requests for changes, additions and the building of projects and service desks within Jira and Confluence.
• Ensuring access for both internal and external customers is managed securely and effectively following a least privileged access philosophy.
• Manage the additional plugins and associated stakeholders to ensure the plugins meet customer requirements and drive value for the business.
• Ensure projects are delivered to established deadlines and budgets.
• Lead on 3rd party application integrations with Jira and Confluence.
• Manage relationships with internal customers and key stakeholders, and facilitate communication across teams.
• Capacity management to ensure Jira and Confluence has sufficient licensing provision to meet GBG’s needs.

Skills we’re looking for:

• Proven experience in managing a 500+ users Jira cloud solution.
• Proven experience of working with ambiguity and change, with the ability to adapt plans once they are in flight.
• Experience with multiple Jira project types and associated workflows and screen configuration such as JSM service desks and software projects.
• Good working knowledge of script runner scripting and behaviours.
• Experience with JEMHC, EazyBI, SLA’s, time tracking and service desk extensions.
• Understanding of Atlassian billing portal and general license admin.
• Strong communication, influencing skills, organisation and time management skills.

Behaviours:

• Taking ideas and requirements into execution: proven ability to translate customer requirements into production environments, delivered to have the desired business impact.
• Customer obsession: Strong customer orientation and ability to respond to frequent demands of multiple customers and channels.
• Collaborator and influencer: track record of engaging stakeholders at all levels, with the influencing skills to have a strong impact on the success of GBG.
• Pace: Ability to work in a fast paced, high tech, rapidly growing and exciting environment.
• Self-starter: Ability to identify areas of improvement within the platform to help drive roadmaps and deliver value to GBG.
• Tech savviness: Ability to balance technical and business issues as well as communicate appropriately with both technical and business experts.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.