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- Tasks: Deliver customer onboarding services and manage order processing for EMEA business units.
- Company: Join GBG, a leader in digital identity verification with over 30 years of experience.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and performance.
- Why this job: Be part of a mission to enable safe digital lives for genuine people everywhere.
- Qualifications: Experience in customer service, strong communication skills, and familiarity with CRM systems.
The predicted salary is between 30000 - 42000 £ per year.
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
The role fits in the Customer Operations Team within the global Service & Operations function at GBG, working to ensure that GBG delivers a world-class experience for all our customers, suppliers, and team members globally.
The Customer Operations Executive is responsible for delivering customer onboarding services for the EMEA GBG business units and customers. The services delivered include liaising with the sales team and other GBG teams to prepare order forms for customer signature, validate order content and accuracy submitted to the team via CRM Dynamics, send order forms for customer signature using DocuSign, and process received orders through CRM to the provisioning of the web-based products/platforms.
What you will do:
- Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
- Coordinate with team members to provide best practice outcomes and maximise performance metrics.
- Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
- Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
- Manage relationships with internal customers and key stakeholders, and facilitate communication across teams.
- Ensure enquiries from GBG teams are responded to within established guidelines.
- Monitor internal systems, mailboxes, teams’ channels & respond in a timely professional manner.
- Provide support during financial audits for billing or contractual requests.
- Ensure Month End is closed with no outstanding orders so maximised revenue can be achieved.
Skills we are looking for:
- Systematic and process orientated with a proven track record of managing sales orders through to completion.
- Proven experience of working within a team with the ability to adapt and support others.
- Proven experience in delivery of timely and accurate services to customers.
- Strong communication, influencing skills, organisation and time management skills.
- Strong customer service or sales support background ideally within a technical product/services environment.
- Understanding of CRM systems (Microsoft or Salesforce).
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.
Customer Operations Executive (3972) (FTC-12 months) in Chester employer: GBG Plc
Contact Detail:
GBG Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive (3972) (FTC-12 months) in Chester
✨Tip Number 1
Get to know the company inside out! Research GBG's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations. Think about examples from your past experiences that showcase your attention to detail and customer service skills. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Operations Executive position.
We think you need these skills to ace Customer Operations Executive (3972) (FTC-12 months) in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Executive role. Highlight your experience with CRM systems and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at GBG. Keep it concise but impactful, and don’t forget to mention your attention to detail.
Showcase Your Team Spirit: Since this role involves working closely with others, make sure to highlight your teamwork skills. Share examples of how you've collaborated in the past and how you adapt to support your colleagues. We love a team player!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at GBG Plc
✨Know Your Stuff
Before the interview, make sure you understand GBG's mission and how the Customer Operations Executive role fits into it. Familiarise yourself with their services, especially around customer onboarding and CRM systems like Dynamics. This will show your genuine interest in the company and the position.
✨Showcase Your Attention to Detail
Since the role requires accuracy during order processing and platform setup, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific processes you've followed to ensure accuracy in your work.
✨Demonstrate Team Spirit
The Customer Operations Team thrives on collaboration, so come ready to share how you've successfully worked within a team. Talk about times when you adapted to support others or coordinated efforts to achieve a common goal. This will illustrate your ability to fit into their team culture.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role and how you would handle them. Be ready to discuss your approach to managing relationships with internal customers and stakeholders, as well as how you would respond to enquiries in a timely and professional manner.