Project Coordinator - 324GBE

As the Project Coordinator, you will support the Projects team on all aspects of project delivery, including project control, procurement, commissioning/testing and handover, ensuring excellent customer service and project compliance is achieved.

Duties and Responsibilities

• Scheduling jobs with customers, ensuring that the client is notified of the attendance by telephone and email.
• Communicating with clients.
• Daily communication with Engineers and Project Managers to ensure works are completed in an efficient and timely manner.
• Proactively scheduling Engineers to ensure resource is used effectively i.e.: using locations, skills matrix and customer request.
• Ordering materials and accessing equipment for works using simPRO, following internal process.
• Assisting with project works.
• Booking training for engineers in line with the training matrix and as directed by Line Managers by liaising with external providers and internal colleagues.
• Ensuring all relevant job paperwork is completed correctly to be sent out to customers and processed for invoicing.
• Raising work orders and purchase orders, using simPRO and associated paperwork, as requested by Line Managers.
• Requesting permits as required for site works, by following each customer's permitting system.
• Processing Engineers' timesheets and completing overtime claims form for management to approve.
• Completing vetting requests as required for specific sites.
• Where applicable, participating in client reviews and meetings.
• Accurately and efficiently receiving and logging customer enquiries using simPRO.
• Responding to customer queries and enquiries, ensuring they are dealt with in a timely manner and in line with customer SLAs and escalating to the relevant person when required.
• Communicating with internal colleagues to enable shared resource where required.
• Any other duties as outlined by line manager/project manager and Operations Manager.

No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.

Person Specification

• Excellent interpersonal and communication skills, both written and verbal.
• Excellent organisational and prioritisation skills, with the ability to multi-task and problem solve.
• Works well under pressure.
• Excellent attention to detail.
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and confident using IT software.
• Willingness to learn new systems and technologies in a fast-paced environment.
• Previous experience in a coordination role.
• Previous experience of working within the fire, security and/or data infrastructure industries.
• Previous experience using a field management system.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.

Working Conditions

This role is based in our open plan office in Gloucester. Due to the nature of this position, it can be expected that there will be extended periods of time spent using Display Screen Equipment. On occasion, there may be the need to travel to our other offices or clients' sites.

Group Compliance

As part of the company's compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality, ISO14001 for Environmental and ISO27001 for Information Technology, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:

• Compliance to all legislative and British Standard requirements.
• Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required.
• Maximise customer satisfaction with the services provided by GBE Converge.
• Working to reduce, renew and recycle any waste on and off our sites including our offices.
• Protect the environment and ensure use of toxic materials is avoided where possible.
• Work to best safe practice and ensure actions do not cause harm unto themselves or others.
• Employees will not tamper with any issued PPE or plant machinery that may cause harm unto themselves or others.
• Ensure all minimum training requirements are met in compliance with the relevant ISO standards.
• Ensure that any Information Technology incidents are effectively reported and resolved in a timely fashion (internally or externally).
• Maintain clear desk and screen at all times.
• Compliance to ensure no deliberate breaches in security information and/or systems.