DXC Technology in London is seeking a Service Desk Ops Manager to lead the ITSM Service Desk, ensuring high-quality IT support aligned with ITIL best practices. You will own SLA compliance, drive customer experience, and report to senior leadership.
The role requires managing a team of analysts and leads, with responsibility for 24/7 or extended hours operations, budgeting, and improvements through CSI initiatives.
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Service Desk Ops Lead – ITIL & CSI Champion employer: GBA5 EntServ UK Limited
As a Senior VMware Engineer at our company, you will be part of a dynamic and innovative team that thrives on collaboration and technical excellence. With flexible hybrid working arrangements and a strong focus on ongoing learning and development, we provide a supportive environment where your skills can flourish. Join us in Erskine or Newcastle to work with cutting-edge technologies while enjoying clear pathways for career progression in a mission-driven setting.
