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- Tasks: Join us as an On-site Engineer, tackling 3rd line IT challenges and supporting MOD staff.
- Company: DXC Technology is a leader in IT services, fostering strong connections and community.
- Benefits: Enjoy flexible work arrangements and a collaborative environment that prioritises wellbeing.
- Why this job: Make a real impact in a dynamic role while developing your tech skills in a supportive culture.
- Qualifications: Experience with Microsoft Windows Server, Active Directory, and networking components is essential.
- Other info: SC clearance required; this role involves handling sensitive material.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
DXC Technology
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0bf83d5d20ff
Job Views:
6
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Summary:
Please note role is based on-site in Warminster.
The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line.
The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites continues to increase.
Responsibilities include:
- Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
- Configuration and set-up of all new server systems required for the MoD customer
- Firewall administration and overall client network security,
- Administration of email server (predominantly MS Exchange) for training same
- Maintenance of existing anti-virus systems and including patching to MoD Cert standards
- Administration of primary DNS for high-profile domains
- Proactive problem solving
- Documentation production and review
- Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
- To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant Team member
Please note that these roles require SC clearance and the handling of material covered by ITAR
Qualifications:
SCCM
3rd Line Wintel experience – Microsoft Windows Server 2012/ 2016 Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy,
Environmental Support to Networks
System roll-out experience
McAfee EPO, Veritas, Hyper-V, VMware
Good working knowledge of major networking components, network operating systems and basic computer hardware components
Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
Daily system checks, servers, backups and firewalls
Escalation point for incident resolution
Ability to relate to the MOD customer.
Ability to work as a member of the team and also individually – flexibility
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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On-site Engineer, Warminster employer: GBA5 EntServ UK Limited
Contact Detail:
GBA5 EntServ UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer, Warminster
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server, Active Directory, and SCCM. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with current or former employees of DXC Technology on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled customer service issues in the past. The role emphasises maintaining high customer satisfaction, so having examples ready will demonstrate your fit for the position.
✨Tip Number 4
Since the role requires SC clearance, ensure you understand the process and requirements for obtaining this clearance. Being knowledgeable about it shows your commitment and readiness for the responsibilities of the position.
We think you need these skills to ace On-site Engineer, Warminster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the On-site Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Microsoft Windows Server, Active Directory, and any other technologies mentioned in the job description. Use specific examples to demonstrate your expertise in 3rd line support and problem-solving.
Showcase Soft Skills: The role requires a high degree of customer service and teamwork. Make sure to include examples of how you've successfully resolved customer complaints or worked collaboratively in a team setting. This will show that you can maintain a positive environment while handling technical issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GBA5 EntServ UK Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the On-site Engineer position. Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Windows Server, Active Directory, and network security protocols.
✨Showcase Problem-Solving Skills
Prepare examples of how you've proactively solved IT issues in the past. Highlight your experience with troubleshooting and resolving complex service issues, as this is crucial for the role.
✨Demonstrate Customer Service Focus
Since the role involves maintaining a high degree of customer service, be ready to discuss how you've handled customer complaints or difficult situations in previous jobs. Emphasise your ability to turn dissatisfied customers into satisfied ones.
✨Prepare for Technical Questions
Expect technical questions related to server administration, firewall management, and network security. Brush up on your knowledge of SCCM, DNS, DHCP, and other relevant technologies to confidently answer these questions.
