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- Tasks: Lead a team of Customer Service Agents to deliver exceptional service and support.
- Company: Join DXC Technology, a leader in customer service excellence and innovation.
- Benefits: Enjoy competitive salary, private medical insurance, gym discounts, and more.
- Why this job: Make a real impact by coaching and developing a passionate team.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Fun work environment with quizzes, competitions, and opportunities for hybrid working.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work for a company that delivers excellence for our Customers and Colleagues? A company that focuses on our new core values: Deliver, Collaborate, Community, Care, and Do the right thing.
At DXC, we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.
We are looking for colleagues to join our team of Customer Service Supervisors leading around a team of 10 Customer Service Agents, helping them thrive in a fast-paced, customer-focused environment.
You’ll be responsible for:
- Coaching, motivating, and developing your team to deliver outstanding service.
- Managing performance, attendance, and adherence to schedules.
- Handling complex or escalated customer enquiries with professionalism and empathy.
- Supporting service levels by leading from the front—taking calls when needed.
- Driving continuous improvement through feedback, communication, and collaboration.
- Promoting a positive, inclusive, and high-performing team culture.
What are we looking for in our Customer Service Supervisors?
We’re seeking someone who is:
- Customer-obsessed and passionate about service excellence.
- A natural leader—approachable, motivational, and a great communicator.
- Analytical and solutions-focused, with sound judgement.
- Reliable, conscientious, and self-motivated.
- Skilled in administration and IT (Excel, PowerPoint, MS Office).
- Experienced in coaching and managing people in a contact centre or fast-paced environment.
- Ideally familiar with financial services and supporting vulnerable customers.
Work Environment:
The role is office-based, working on our site at Cobalt Business Park, Mercury House. There is the possibility of Hybrid working after the first 6 months. Induction training is for a period of 6 weeks – with 3 weeks classroom-based training followed by 3 weeks on-the-job training. We try to have fun, with quizzes, competitions, and challenges where we raise funds for our chosen charities/good causes.
Your working hours will be between 8am – 8pm, Monday to Friday, as well as Saturday & Sunday working between 9am – 6pm in a 5-week rotation.
What can we offer you?
- Competitive Salary.
- Incentive Scheme.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
- Mental health first aiders support.
- Plus, a lot more on offer.
Are you excited about the opportunity to work at DXC? You should be!
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Customer Service Supervisor in Newcastle upon Tyne employer: GBA5 EntServ UK Limited
Contact Detail:
GBA5 EntServ UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and colleagues. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or coached a team in the past. Be ready to share these stories during your interview to demonstrate your natural leadership abilities.
✨Tip Number 3
Show your customer obsession! Prepare to discuss how you've handled complex customer enquiries with empathy and professionalism. This will highlight your commitment to service excellence, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at DXC.
We think you need these skills to ace Customer Service Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in coaching and managing teams, as well as your passion for customer service excellence. We want to see how you align with our core values!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you've motivated and developed your team in previous roles. We’re looking for natural leaders who can inspire others, so let us know how you’ve done this in the past!
Be Professional and Personable: When writing your application, strike a balance between professionalism and approachability. Use a friendly tone while ensuring your communication is clear and concise. We value great communicators, so let your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DXC!
How to prepare for a job interview at GBA5 EntServ UK Limited
✨Know the Company Values
Before your interview, make sure you understand DXC's core values: Deliver, Collaborate, Community, and Care. Think about how these values resonate with your own experiences and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team effectively. Prepare specific examples of how you've motivated and developed your team in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to inspire others.
✨Prepare for Customer Scenarios
Expect to discuss how you would handle complex customer enquiries. Think of challenging situations you've faced and how you resolved them with professionalism and empathy. This will show your analytical and solutions-focused mindset.
✨Emphasise Team Culture
DXC values a positive and inclusive team culture. Be ready to talk about how you've contributed to a high-performing team environment in the past. Share ideas on how you can promote collaboration and continuous improvement within your future team.
