At a Glance
- Tasks: Transform customer needs into clear, actionable requirements and support impactful change.
- Company: Join DXC Technology, a global leader in insurance software and services.
- Benefits: Flexible work model, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with strong career development opportunities.
- Why this job: Make a real difference by connecting business needs with innovative solutions.
- Qualifications: Experience in business analysis, especially in banking or insurance is a plus.
The predicted salary is between 49500 - 60500 £ per year.
Job
Description: DXC Technology is a global technology services company with a long-established Insurance Software & Business Process Services (ISB) business supporting customers across the global insurance industry.
Our Insurance Software & BPS business provides software and services across life, wealth, health, commercial & specialty, property & casualty and reinsurance.
DXC is also a key partner to the London Market, supporting customers with technology, digital transformation and business process services.
As a leading provider of core technology to the insurance industry, DXC helps insurers protect their technology investments, extend their capabilities and transform their operations at a pace aligned with their business needs.
Our portfolio includes the DXC Assure Platform and a broad range of insurance software, technology and services supporting customers globally.
This is an exciting time to join our Insurance Software business as we continue to support customers through changing market demands, digital transformation and the evolution of the London Market.
The Opportunity
We’re looking for an experienced Business Analyst to join our Insurance Software & BPS transformation environment, helping turn customer, market and business needs into clear, prioritised and actionable requirements.
Working across business, transformation, architecture, change and delivery teams, you’ll help establish what needs to change, why it matters and what successful delivery looks like.
You’ll bring structure and clarity to complex and sometimes ambiguous requirements, ensuring they are documented consistently, traceable to the original business need and linked to measurable outcomes.
This is a hands‑on Business Analyst role with involvement throughout the change lifecycle, from understanding business processes and gathering requirements through to defining acceptance criteria, supporting delivery and validating that solutions meet the agreed business need before cutover.
Experience within banking, insurance or the London Market would be particularly valuable.
- What You’ll Be Doing
- Engage with customers and stakeholders to understand business and market needs and translate them into clear, structured and prioritised requirements.
- Analyse existing business processes to understand the current position, identify opportunities for change and help define future requirements.
- Elicit, analyse and document requirements to a consistent standard, enabling solutions to be effectively designed, built and tested.
- Connect requirements to measurable business outcomes and maintain traceability from the original need through to implementation.
- Work with the Business Analysis Lead and wider stakeholders to define meaningful outcome measures and clear, testable acceptance criteria.
- Support stakeholders in prioritising requirements according to business needs and expected outcomes.
- Ensure requirements are reviewed, agreed and formally signed off before progressing into build.
- Work collaboratively across transformation, architecture, change and delivery teams to clarify requirements and resolve ambiguity.
- Assess proposed changes and understand their potential impact on existing requirements, processes and agreed outcomes.
- Highlight material impacts to the Business Analysis Lead before commitments are made.
- Support solution validation to ensure what is delivered meets the agreed business need and acceptance criteria before cutover.
- Maintain high standards of Business Analysis documentation and contribute to a consistent approach across the wider transformation programme.
- What Success Looks Like
- Customer, business and market needs are translated into clear and prioritised requirements.
- Requirements are documented consistently, traceable and formally agreed before build begins.
- Business processes and the impact of proposed changes are properly understood.
- Requirements remain connected to measurable business outcomes throughout the transformation lifecycle.
- Clear and testable acceptance criteria are established.
- Change impacts are understood before commitments are made.
- Delivery and testing teams have the clarity they need to work confidently against agreed requirements.
- Solutions are validated against the original business need and agreed acceptance criteria before cutover.
- What We’re Looking For
- Strong Business Analysis experience gained within complex transformation or change programmes.
- Banking, insurance or London Market experience, which would be highly desirable.
- Strong process analysis and requirements-management experience.
- Experience eliciting, analysing, documenting and prioritising business requirements.
- Experience maintaining requirements traceability from initial business need through to implementation.
- The ability to create clear, concise and testable requirements to a consistent standard.
- Experience defining measurable outcomes and robust acceptance criteria.
- Experience supporting requirements sign-off and maintaining effective control as requirements move into build.
- The ability to assess the impact of proposed changes on requirements, processes and outcomes.
- Experience supporting solution validation against agreed business needs and acceptance criteria.
- Experience working collaboratively across business, transformation, architecture, change and delivery teams.
- Strong stakeholder‑management skills and the confidence to constructively challenge when requirements are unclear or incomplete.
- Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at different levels.
- A structured, analytical approach with strong attention to detail while maintaining sight of the wider business outcome.
- Key Relationships
- Business Analysis Lead
- Transformation Portfolio Lead
- Enterprise Architect
- Change Manager
- Heritage Transformation Lead
- Heritage+ Transformation Lead
- Market Change Transformation Lead
- BPS Transformation Lead
- Work-package Leads
Why Join DXC?
This is an opportunity to join an established global insurance technology business and contribute to a significant transformation environment.
DXC's Insurance Software business supports insurance organisations with technology that sits at the heart of their operations, while its London Market presence combines software, transformation and business process capabilities.
You won’t simply be documenting requirements.
You’ll help connect customer needs, business processes, transformation priorities and measurable outcomes, giving teams a strong foundation from which to deliver successful change.
If you enjoy getting underneath complex problems, bringing structure to ambiguity and working with a broad range of stakeholders to turn business needs into successful outcomes, this is an opportunity to make a visible contribution within DXC’s Insurance Software & BPS business.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
About DXC Technology
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry‑Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates.
Learn more on dxc. com.
Business Analyst in London employer: GBA5 EntServ UK Limited
As a Senior VMware Engineer at our company, you will be part of a dynamic and innovative team that thrives on collaboration and technical excellence. With flexible hybrid working arrangements and a strong focus on ongoing learning and development, we provide a supportive environment where your skills can flourish. Join us in Erskine or Newcastle to work with cutting-edge technologies while enjoying clear pathways for career progression in a mission-driven setting.
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We think you need these skills to ace Business Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at GBA5 EntServ UK Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at GBA5 EntServ UK Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with GBA5 EntServ UK Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
