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- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced warehouse.
- Company: Join Silver X Group, a dynamic logistics provider with a supportive culture.
- Benefits: Enjoy a competitive salary, healthcare perks, and fun team socials.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Experience in logistics or customer service is preferred; strong communication skills are a must.
- Other info: Get paid volunteer days and enjoy regular pizza Fridays!
The predicted salary is between 25396 - 25396 £ per year.
Overview
Warehouse Customer Service Assistant – The Silver X Group, Charity Road, Sutton-in-Ashfield | Permanent Contract
Responsibilities
- Act as the main point of contact for customer queries relating to orders, deliveries, and returns.
- Accurately process and manage customer orders using internal systems.
- Coordinate with warehouse teams to ensure timely and accurate dispatch.
- Monitor stock levels and maintain accurate inventory and shipment records.
- Liaise with couriers and transport providers, tracking deliveries and resolving issues.
- Investigate and resolve customer complaints, escalating where necessary.
What You'll Bring
- Experience in a warehouse, logistics, or customer service role (preferred).
- Strong communication and organisational skills.
- Confidence using Microsoft Office and warehouse management systems.
- Ability to work under pressure in a fast-paced environment.
Why Work With Us?
- Salary of £25,396.80 with annual reviews to recognise your growth and contribution.
- Healthcare Benefits - includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
- Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun!
- We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us.
- Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.
Our Culture & How We Work
We have a laid-back, ambitious environment. We're focused on growth (yours and ours), but we keep things supportive, down-to-earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. We want to create a space where people feel valued and enjoy coming to work.
About Silver X Group
Founded in 2013, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award-winning customer service and innovative approach make us a trusted partner, providing cost-effective and reliable logistics solutions tailored to our clients' needs.
Stock Controller & Warehouse Service in Sutton in Ashfield employer: GBA Logistics
Contact Detail:
GBA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Controller & Warehouse Service in Sutton in Ashfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Silver X Group. Understand their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and warehouse operations. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your communication and organisational skills. Share specific examples of how you've successfully managed customer queries or resolved issues in a fast-paced environment. This will demonstrate that you’re the right fit for the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to the Silver X Group team!
We think you need these skills to ace Stock Controller & Warehouse Service in Sutton in Ashfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Stock Controller & Warehouse Service role. Highlight your relevant experience in warehouse, logistics, or customer service, and show us how your skills match what we're looking for.
Show Off Your Communication Skills: Since you'll be the main point of contact for customer queries, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle customer interactions.
Be Organised: We love a well-structured application! Make sure your CV is easy to read and logically organised. This will not only help us understand your experience better but also showcase your organisational skills, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at GBA Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Stock Controller & Warehouse Service role. Familiarise yourself with the key tasks like managing customer orders and liaising with couriers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves acting as the main point of contact for customer queries, it's crucial to demonstrate your strong communication skills. Prepare examples from your past experiences where you've successfully resolved customer complaints or coordinated with teams. This will highlight your ability to handle pressure and maintain a positive attitude.
✨Get Comfortable with Tech
You'll need to use Microsoft Office and warehouse management systems, so brush up on these tools before the interview. If you have experience with specific software, be ready to discuss how you've used it to improve efficiency or accuracy in your previous roles. This shows you're tech-savvy and ready to hit the ground running.
✨Embrace the Company Culture
Silver X Group values a laid-back yet ambitious environment, so be prepared to discuss how you fit into that culture. Share your thoughts on teamwork, collaboration, and any fun team activities you've participated in before. This will help you connect with the interviewers and show that you're not just a good fit for the role, but for the company as well.
