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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced warehouse.
- Company: Join Silver X Group, a dynamic logistics provider with a supportive culture.
- Benefits: Earn £25,396.80, enjoy healthcare perks, and take part in fun team socials.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Experience in logistics or customer service is preferred; strong communication skills are a must.
- Other info: Enjoy increasing holiday benefits and paid volunteer days for causes you care about.
The predicted salary is between 25396 - 25396 £ per year.
Overview
Warehouse Customer Service Assistant – The Silver X Group, Charity Road, Sutton-in-Ashfield | Permanent Contract
Responsibilities
- Act as the main point of contact for customer queries relating to orders, deliveries, and returns
- Accurately process and manage customer orders using internal systems
- Coordinate with warehouse teams to ensure timely and accurate dispatch
- Monitor stock levels and maintain accurate inventory and shipment records
- Liaise with couriers and transport providers, tracking deliveries and resolving issues
- Investigate and resolve customer complaints, escalating where necessary
What You'll Bring
- Experience in a warehouse, logistics, or customer service role (preferred)
- Strong communication and organisational skills
- Confidence using Microsoft Office and warehouse management systems
- Ability to work under pressure in a fast-paced environment
Why Work With Us?
- Salary of £25,396.80 with annual reviews to recognise your growth and contribution.
- Healthcare Benefits - includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
- Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun!
- We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us
- Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.
Our Culture & How We Work
We have a laid-back, ambitious environment. We're focused on growth (yours and ours), but we keep things supportive, down-to-earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. We want to create a space where people feel valued and enjoy coming to work.
About Silver X Group
Founded in 2013, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award-winning customer service and innovative approach make us a trusted partner, providing cost-effective and reliable logistics solutions tailored to our clients' needs.
Stock Controller & Warehouse Service employer: GBA Logistics
Contact Detail:
GBA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Controller & Warehouse Service
✨Tip Number 1
Get to know the company! Research Silver X Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to warehouse and customer service roles. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Stock Controller & Warehouse Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Stock Controller & Warehouse Service role. Highlight any relevant experience in warehouse, logistics, or customer service that matches what we're looking for.
Show Off Your Skills: Don’t forget to showcase your strong communication and organisational skills in your application. We want to see how you can handle customer queries and manage orders effectively!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GBA Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Stock Controller & Warehouse Service role. Familiarise yourself with the key tasks like managing customer orders and liaising with couriers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves acting as the main point of contact for customer queries, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer complaints or coordinated with teams. This will demonstrate your strong communication skills and ability to work under pressure.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills and any warehouse management systems you’ve used before. If you’re not familiar with specific software mentioned in the job description, consider watching some quick tutorials online. Being tech-savvy will give you an edge and show that you can adapt quickly to their systems.
✨Embrace the Company Culture
Research Silver X Group’s culture and values. They emphasise a laid-back yet ambitious environment, so think about how your personal values align with theirs. Be ready to discuss why you want to work there and how you can contribute to their supportive and collaborative atmosphere.
