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- Tasks: Support customer operations and manage stock control in a fast-paced warehouse environment.
- Company: Join Silver X Group, a dynamic logistics provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, healthcare benefits, and paid volunteer days.
- Why this job: Be the go-to person for customer queries and make a real impact in logistics.
- Qualifications: Experience in customer service or logistics preferred; strong communication skills required.
- Other info: Regular team socials and opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join a fast-paced, growing team where no two days are the same. We're looking for a proactive, detail-focused Warehouse Customer Service Assistant to support our warehousing and customer operations. You will be responsible for customer support, stock control, administration, and coordination between the warehouse and transport teams.
Key Responsibilities- Act as the main point of contact for customer queries relating to orders, deliveries, and returns
- Accurately process and manage customer orders using internal systems
- Coordinate with warehouse teams to ensure timely and accurate dispatch
- Monitor stock levels and maintain accurate inventory and shipment records
- Liaise with couriers and transport providers, tracking deliveries and resolving issues
- Investigate and resolve customer complaints, escalating where necessary
- Experience in a warehouse, logistics, or customer service role (preferred)
- Strong communication and organisational skills
- Confidence using Microsoft Office and warehouse management systems
- Ability to work under pressure in a fast-paced environment
- Salary of £25,****** with annual reviews to recognise your growth and contribution.
- Healthcare Benefits - includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
- Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun.
- We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us.
- Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.
We have a laid-back, ambitious environment. We're focused on growth (yours and ours), but we keep things supportive, down-to-earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. We want to create a space where people feel valued and enjoy coming to work.
About Silver X GroupFounded in ****, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award-winning customer service and innovative approach make us a trusted partner, providing cost-effective and reliable logistics solutions tailored to our clients' needs.
Stock Controller in Mansfield employer: GBA Logistics
Contact Detail:
GBA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Controller in Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Silver X Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and stock control. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and experience with warehouse management systems. Use specific examples to demonstrate how you've successfully managed stock levels or resolved customer issues in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Warehouse Customer Service Assistant role.
We think you need these skills to ace Stock Controller in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Stock Controller role. Highlight any relevant experience in warehousing, logistics, or customer service that matches what we're looking for. We want to see how your skills fit into our fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Skills: Don’t forget to mention your strong communication and organisational skills in your application. We love candidates who can work under pressure and are confident using Microsoft Office and warehouse management systems!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at GBA Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Warehouse Customer Service Assistant. Familiarise yourself with stock control processes, customer service expectations, and how to coordinate between teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves acting as the main point of contact for customer queries, it's crucial to demonstrate your strong communication skills. Prepare examples from your past experiences where you effectively resolved customer issues or coordinated with different teams. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like a delayed delivery or a customer complaint. Practising these scenarios can help you articulate your problem-solving skills and show that you can think on your feet.
✨Emphasise Your Team Spirit
The Silver X Group values collaboration and a supportive work culture. Be prepared to discuss how you've worked well in teams before and contributed to a positive work environment. Sharing your experiences with team socials or collaborative projects can resonate well with the interviewers.
