At a Glance
- Tasks: Support the Birmingham Operations team with admin and customer service tasks.
- Company: GBA Logistics, a leader in supply chain solutions with a focus on inclusivity.
- Benefits: Competitive salary, bonus, flexible working, health care, and development opportunities.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and help deliver excellent service while growing your career.
- Qualifications: Attention to detail, strong time management, and customer service skills required.
The predicted salary is between 27000 - 27000 £ per year.
We're Hiring! Operations Administrator at GBA Logistics
Location: Birmingham | Full Time
Salary: £27,000 per annum, plus Bonus
We don't just move goods; we move careers further.
The Role
As our new Operations Administrator, you will provide efficient administrative and customer service support to the Birmingham Operations team, ensuring the smooth day-to-day management of transport activities. The role is responsible for maintaining accurate data within transport management systems, monitoring and updating job statuses, processing purchase order reconciliations, supporting invoicing activities, and liaising with customers through telephone and email communications. This position plays a key role in delivering operational accuracy, maintaining system integrity, and supporting excellent service levels across the transport function.
What We Offer
- Holiday loyalty scheme
- Learning & development support
- Inclusive culture with employee resource groups
- Flexibility: [Remote options, working hours]
- Company Health Care Scheme
- Enhanced Maternity & Paternity Package
- Sick Pay Scheme
- Bike2Work Scheme
Key Responsibilities For Operations Administrator
- Provide administrative support to the Birmingham Operations team.
- Maintain accurate transport, customer, supplier, and operational data within the TMS and external platforms.
- Monitor active transport jobs, update job statuses, and support effective handovers between operational teams.
- Deliver professional customer service by responding to telephone and email enquiries, shipment updates, and documentation requests.
- Reconcile Purchase Orders, upload supporting information, and prepare completed jobs for invoicing.
- Liaise with Operations, Accounts, customers, and suppliers to support efficient workflow and service delivery.
- Maintain operational documentation, report discrepancies, and ensure company procedures and service standards are followed.
- Support continuous improvement and carry out additional administrative duties as required.
About You
We're looking for someone who brings:
- Attention to detail
- Strong time management skills
- CRM and data entry experience
- Clear communication skills
- Customer service mindset
- Team player approach
About Us
GBA Logistics is a trusted provider of end-to-end supply chain solutions, delivering reliable freight, warehousing, and distribution services across multiple industries and countries. Backed by smart technology and a skilled team, we prioritise speed, transparency, and customer satisfaction-every step of the way. We're committed to operational excellence, sustainability, and creating an inclusive workplace where people thrive. We are an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via recruit@gbalogistics.com. Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.
Operations Administrator in Birmingham employer: GBA Logistics
GBA Logistics is an exceptional employer, offering HGV Class 1 Drivers in Warrington a competitive salary of £46,000 alongside a flexible 4 on 4 off shift pattern that promotes a healthy work-life balance. With a strong focus on employee development, comprehensive healthcare benefits, and a rewarding holiday loyalty scheme, GBA Logistics fosters a supportive and dynamic work culture where drivers can thrive and grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like GBA Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at GBA Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like GBA Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Administrator in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to GBA Logistics:This is your chance to really connect with the team at GBA Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at GBA Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with GBA Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show GBA Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at GBA Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
