At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Join UPM, a global leader in sustainable innovation.
- Benefits: Enjoy a meaningful job, great team spirit, and development opportunities.
- Other info: Dynamic work environment with a focus on well-being and inclusivity.
- Why this job: Make a real impact while helping customers and promoting sustainability.
- Qualifications: Customer service experience or motivation to grow, strong communication skills.
The predicted salary is between 25185 - 30000 £ per year.
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Together we can renew everyday for a future beyond fossils.
In this role, you will help deliver excellent customer service by processing orders accurately, responding to enquiries and resolving issues in a timely and effective way. You will play an important part in creating a positive experience for our customers in every interaction.
What you will do
- Act as the first point of contact for customers via phone, email, or live chat
- Respond promptly to customer enquiries, requests, and complaints
- Provide accurate information about products, services, and company policies
- Resolve customer issues efficiently and, when necessary, escalate complex cases
- Maintain detailed and accurate customer records in the relevant systems
- Process orders and returns in line with company procedures
- Build positive relationships with customers to encourage loyalty and retention
- Collaborate with internal teams to resolve queries and improve service delivery
- Meet individual and team performance targets (e.g., response times, error/credit %)
Who you are
- You have experience in customer service or demonstrate the potential and motivation to grow in this area
- You are a clear communicator with strong verbal and written communication skills
- You have a practical approach to problem-solving and resolving customer concerns
- You are well-organized and pay attention to detail
- You are able to manage priorities, handle multiple tasks, and use your time effectively
- You have basic IT skills, including Microsoft Office and CRM or similar systems
- You have experience with customer service or ticketing tools, and experience in a similar industry is an advantage
- You are professional and approachable in your way of working with customers and colleagues
- You are able to understand different customer needs and stay calm in challenging situations
- You are a reliable and adaptable team member with a focus on delivering a positive customer experience
What we offer
- A meaningful job: Our purpose is to renew the everyday for a future beyond fossils. Our work is impactful and transformative.
- A caring community: Great team spirit, well-being, and work-life balance.
- Development opportunities: Learn and grow throughout your career, international organization with many growth avenues.
- Responsible employer: Sustainability at core, science-based targets, diversity and inclusivity, work environment to be yourself.
Location: Woking, United Kingdom. Reports to Matthew Jackson, UK Sales Office Manager.
UK Customer Service Coordinator in Woking employer: GB17 Metamark (UK) Limited
UPM is an exceptional employer that prioritises sustainability and innovation, offering a meaningful job where you can contribute to a future beyond fossils. With a strong emphasis on employee well-being, a supportive community, and ample development opportunities, UPM fosters a collaborative work culture that encourages personal and professional growth. Located in Woking, this role provides the chance to be part of a responsible organisation committed to diversity and inclusivity, making every day at work impactful and rewarding.
Contact Details:
GB17 Metamark (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Service Coordinator in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GB17 Metamark (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GB17 Metamark (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK Customer Service Coordinator in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GB17 Metamark (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at GB17 Metamark (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GB17 Metamark (UK) Limited!
How to prepare for a job interview at GB17 Metamark (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
