At a Glance
- Tasks: Be the first point of contact for customers and create positive experiences.
- Company: Join Electrolux, a global leader in innovative and sustainable appliances.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and generous leave.
- Other info: Hybrid working options and a supportive, inclusive environment.
- Why this job: Make a real difference by delivering exceptional customer service.
- Qualifications: Customer-focused with strong communication and organisational skills.
The predicted salary is between 20790 - 25410 £ per year.
Job Description
We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension.
This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.
Are you passionate about delivering exceptional customer experiences?
Do you enjoy solving problems, helping people, and working in a collaborative environment?
At Electrolux, we're on a mission to shape living for the better.
As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people.
We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.
What you'll be doing
As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction.
Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.
Your responsibilities will include
- Managing inbound and outbound customer communications via phone, email, post, and other channels
- Supporting customers with pre-sales enquiries and product-related questions
- Processing customer orders accurately and efficiently
- Resolving customer concerns and complaints with empathy, professionalism, and ownership
- Maintaining accurate customer records within our systems
- Collaborating with colleagues across the business to deliver excellent customer outcomes
- Contributing ideas and initiatives that continuously improve our customer service experience
What we're looking for
We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.
- Previous experience in a customer service, customer support, or contact centre environment
- Excellent communication skills with the ability to build rapport quickly
- Strong attention to detail and organisational skills
- A professional and solution-oriented approach to customer interactions
- The confidence to engage with colleagues and stakeholders across the business
- A positive attitude, enthusiasm, and a strong team spirit
- Good Microsoft Office skills
- Knowledge of SAP would be advantageous, but not essential
- Fluency in English
Why join Electrolux?
At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.
What's in it for you?
- Excellent learning and development opportunities
- Quarterly bonus scheme
- Competitive pension scheme with company contributions up to 8%
- 25 days annual leave plus bank holidays
- Enhanced company sick pay
- Healthcare
- Cash Plan including dental and optical cashback
- Life assurance (3x salary)
- 50% employee discount and 40% friends & family discount on products
- Employee Assistance Programme with 24/7 support
- Premium Calm App subscription
- Hybrid working options available
- Where you'll be based
This role is based in our Luton office, with hybrid working available.
Join us as you are At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers.
We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.
We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.
Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year.
In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.
For more information go to www. electroluxgroup. com.
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Customer Service Agent in Luton employer: GB10 Electrolux Plc
Electrolux Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to training and development opportunities that empower you to excel in your role as a Regional Kitchen Retail Growth Manager. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to sustainability, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Luton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like GB10 Electrolux Plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like GB10 Electrolux Plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent in Luton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to GB10 Electrolux Plc.
How to prepare for a job interview at GB10 Electrolux Plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in GB10 Electrolux Plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services GB10 Electrolux Plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
