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For Companies At a Glance
- Tasks: Manage client relationships and support their needs in a dynamic team environment.
- Company: Join Mercer Marsh Benefits, a global leader in tailored benefits solutions.
- Benefits: Enjoy hybrid work, professional development, and a supportive, inclusive culture.
- Why this job: Be part of a diverse team, grow your career, and make a real impact.
- Qualifications: Experience in client management and strong communication skills are essential.
- Other info: Flexible work arrangements and commitment to diversity make this role unique.
The predicted salary is between 28800 - 48000 £ per year.
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, operating in 135 countries, providing benefits solutions tailored to local markets. We are seeking a Client Relationship Coordinator based in our Pension Retention team, responsible for managing a portfolio of clients.
You will be the main contact for Mercer services, maintaining client relationships and coordinating with internal specialists. This is a hybrid role requiring at least three days per week in the office.
Responsibilities include:
- Learning the basics of Mercer Elect products, services, and tools through training and experience.
- Managing a portfolio of Pension clients, guiding them from onboarding to ongoing support.
- Engaging proactively with clients, conducting renewal and review meetings.
- Generating leads within your client portfolio for other business areas.
- Supporting data collection and analysis for client projects.
- Following up on client information and maintaining up-to-date records.
Requirements:
- Experience in client relationship management.
- Strong organizational and communication skills.
- Attention to detail and a logical work approach.
- Ability to work independently and in a team.
- Enthusiastic and motivated to deliver high-quality service.
Preferred:
- Knowledge of DC/SIPP pensions.
Why join us:
- Opportunities for professional development and interesting work.
- Inclusive culture and talented colleagues.
- Career growth, benefits, and well-being support.
Marsh McLennan is committed to diversity and inclusion, providing a flexible work environment and reasonable adjustments for candidates with disabilities. All colleagues are expected to work at least three days in the office or onsite with clients weekly, with designated 'anchor days'.
Client Relationship Coordinator employer: GB035 Mercer (UK) Limited
Contact Detail:
GB035 Mercer (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Coordinator
✨Tip Number 1
Familiarise yourself with Mercer Elect products and services. Understanding these offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Mercer Marsh Benefits. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in client relationship management. Think of specific examples where you've successfully managed client relationships, as this will showcase your relevant skills and fit for the role.
✨Tip Number 4
Highlight your organisational and communication skills in conversations. These are key attributes for the Client Relationship Coordinator role, so be ready to share how you've effectively used these skills in past experiences.
We think you need these skills to ace Client Relationship Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relationship Coordinator. Familiarise yourself with Mercer Elect products and services, as this knowledge will be crucial in your application.
Tailor Your CV: Highlight your experience in client relationship management and any relevant skills that align with the job description. Use specific examples to demonstrate your strong organisational and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your motivation to deliver high-quality service and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role.
How to prepare for a job interview at GB035 Mercer (UK) Limited
✨Know Your Client Relationship Management Basics
Make sure you brush up on your client relationship management skills. Understand the key principles and practices that are essential for maintaining strong client relationships, as this role heavily relies on effective communication and organisation.
✨Familiarise Yourself with Mercer Elect Products
Take some time to learn about Mercer Elect products and services. Being knowledgeable about what the company offers will not only impress your interviewers but also show your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, as these will demonstrate your capability in the role.
✨Show Enthusiasm for Team Collaboration
Since this position requires working both independently and as part of a team, express your willingness to collaborate. Share examples of how you've worked effectively in teams before, highlighting your communication skills and ability to support colleagues.