At a Glance
- Tasks: Manage client relationships and oversee global employee benefits projects.
- Company: Join Mercer Marsh Benefits, a leader in global risk and employee health solutions.
- Benefits: Enjoy hybrid work, professional development, and a vibrant, inclusive culture.
- Other info: Fluency in another language is a plus; flexible work environment encouraged.
- Why this job: Make a real impact on global organisations while working with talented colleagues.
- Qualifications: Experience in consulting or client management, preferably in insurance or employee benefits.
The predicted salary is between 36000 - 60000 £ per year.
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Client Manager - Global Benefits Management (GBM), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
867771c499cf
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Description:
We are seeking a talented Client Manager to join our Global Benefits Management (GBM) in Mercer Marsh Benefits (MMB).
Based in our London office this is a hybrid role that has a requirement of working at least three days a week in the office.
As a Client Manager you will have the chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing; the opportunity to work with global organisations and make a real difference in how they manage and deliver benefits globally and be part of a great team of people,
In this role you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment of Mercer in all mandated locations.
Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.
We will count on you to
Manage a number of client relationships and provide advice with regards to global insured benefits
Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment
Support with the execution of the client’s global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
Oversee the coordination of local in-country colleagues in their role of local specialist/brokers.
Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities
What you need to have:
Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
Strong client focus with relevant client facing experience
Ability to consult, analyse and communicate on insured employee benefit related products
Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion
Results-orientated, accustomed at setting high standards and working in a demanding environment
What makes you stand out:
Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
Have a good understanding of employee benefit risk financing solutions
Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
Have successful track record of new business development
Being fluent in another language
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Description:
We are seeking a talented Client Manager to join our Global Benefits Management (GBM) in Mercer Marsh Benefits (MMB).
Based in our London office this is a hybrid role that has a requirement of working at least three days a week in the office.
As a Client Manager you will have the chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing; the opportunity to work with global organisations and make a real difference in how they manage and deliver benefits globally and be part of a great team of people,
In this role you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment of Mercer in all mandated locations.
Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.
We will count on you to
Manage a number of client relationships and provide advice with regards to global insured benefits
Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment
Support with the execution of the client’s global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
Oversee the coordination of local in-country colleagues in their role of local specialist/brokers.
Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities
What you need to have:
Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
Strong client focus with relevant client facing experience
Ability to consult, analyse and communicate on insured employee benefit related products
Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion
Results-orientated, accustomed at setting high standards and working in a demanding environment
What makes you stand out:
Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
Have a good understanding of employee benefit risk financing solutions
Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
Have successful track record of new business development
Being fluent in another language
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer Marsh Benefits
Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-LjbffrClient Manager - Global Benefits Management (GBM) in London employer: GB035 Mercer (UK) Limited
At Mercer Marsh Benefits, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in our London office. As a Client Manager, you will benefit from professional development opportunities, engaging projects with global organisations, and the support of talented colleagues, all while enjoying the flexibility of a hybrid work model that promotes work-life balance. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to make a meaningful impact in the field of global employee benefits management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager - Global Benefits Management (GBM) in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Client Manager - Global Benefits Management (GBM) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at GB035 Mercer (UK) Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at GB035 Mercer (UK) Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at GB035 Mercer (UK) Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at GB035 Mercer (UK) Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at GB035 Mercer (UK) Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding GB035 Mercer (UK) Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
