Overview
We are seeking a talented individual to join our Operations team at Mercer Marsh Benefits (MMB). The role of the Billings & Operations Manager is to own and manage our business financial processes across fiduciary activities, including client invoicing and cash management, and to drive efficiencies and support tactical and strategic initiatives aligned with business goals. This role is based in London / Bristol / Chichester or Birmingham on a hybrid basis (3 days per week in the office).
We will count on you to:
- Own and manage the business financial processes across fiduciary activities, including client invoicing and cash management, to ensure we meet our goals.
- Work with key stakeholders across the business and functional teams to drive positive changes across fiduciary activities, delivering efficiencies and financial or operational benefits.
- Present financial metrics and trends on key performance indicators to support business management oversight and decision making.
- Apply strong problem-solving and project management skills to lead and coordinate key initiatives, ensuring timely delivery and alignment with business goals.
- Help develop and deliver training and supplemental materials.
- Manage a team to deliver fiduciary processes effectively and act as the main liaison with functional teams.
What you need to have
- Capable analytical, organizational, planning, and interpersonal skills.
- Experience in business process improvement, problem solving, and project management.
- Solution-focused with strong data analytical skills and the ability to present data outcomes to support management decision making.
- Strong proficiency in MS Office, especially PowerPoint and advanced Excel.
- Ability to prioritize and handle multiple tasks in a demanding work environment; be a natural problem solver.
- Experience managing a team to deliver results.
- Strong attention to detail and ability to model this behavior to deliver results.
What makes you stand out
- Experience with automation and/or AI to drive operational efficiencies that streamline processes and improve productivity.
- Growth-focused mindset with the desire to seek out new business opportunities and develop business for the team.
- Transformation and change mindset to lead positive change and work with stakeholders or teams through it.
- Ability to manage and communicate with multiple stakeholders to drive decisions and meet goals.
Why join our team
- Professional development opportunities, interesting work and supportive leaders.
- A vibrant and inclusive culture with colleagues to create new solutions and have impact for colleagues, clients and communities.
- A range of career opportunities, plus benefits and rewards to enhance well-being.
Location: London / Bristol / Chichester / Birmingham • Hybrid role (3 days in office per week).
Billings & Operations Manager in Chichester employer: GB035 Mercer (UK) Limited
Mercer is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers. Our hybrid work model promotes flexibility while allowing for meaningful collaboration with senior leadership and clients, making Mercer a rewarding place to advance your career in reward consulting.
