Overview
Mercer Marsh Benefits (MMB) seeks a talented individual to join the Operations team. The role of the Billings & Operations Manager is to own and manage our business financial processes across fiduciary activities, including client invoicing and cash management. The role also drives efficiencies across fiduciary activities and supports tactical and strategic initiatives aligned with business goals. This position is based in London, Bristol, Chichester, or Birmingham on a hybrid basis (3 days per week in the office).
We will count on you to:
- Own and manage the business financial processes across fiduciary activities, including client invoicing and cash management, to meet goals.
- Collaborate with key stakeholders and functional teams to drive improvements that deliver efficiencies and financial or operational benefits.
- Present financial metrics and trends on key performance indicators to support management oversight and decision making.
- Apply strong problem-solving and project management skills to lead and coordinate initiatives, ensuring timely delivery and alignment with business goals.
- Develop and deliver training and supplemental materials as needed.
- Manage a team to deliver fiduciary processes effectively and act as the main liaison with functional teams.
What you need to have: (Qualifications)
- Capable analytical, organizational, planning, and interpersonal skills.
- Experience in business process improvement, problem solving, and project management.
- Solution-focused with strong data analytical skills and the ability to present data outcomes to support management decision making.
- Strong proficiency in MS Office tools, especially PowerPoint and advanced Excel capacities.
- Ability to prioritise and manage multiple tasks in a demanding environment.
- Experience of managing a team to deliver results.
- Strong attention to detail and ability to model this behavior to deliver results.
What makes you stand out:
- Experience with automation and/or AI to drive operational efficiencies and productivity.
- Growth-focused mindset with the desire to pursue new business opportunities and develop the business and the team.
- Transformation and change mindset with the ability to lead stakeholders or the team through change.
- Ability to manage and communicate with multiple stakeholders to drive decisions and meet goals.
Why join our team:
- Opportunities for professional development, interesting work, and supportive leadership.
- Inclusive culture with collaborative colleagues and the potential to create new solutions with impact for colleagues, clients, and communities.
- Career opportunities, benefits, and rewards to enhance well-being.
Billings & Operations Manager in Bristol employer: GB035 Mercer (UK) Limited
Mercer is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers. Our hybrid work model promotes flexibility while allowing for meaningful collaboration with senior leadership and clients, making Mercer a rewarding place to advance your career in reward consulting.
